SAP CRM Consultant

You act as a key player in the evolution and support of the SAP CRM application and its interfaces within a complex system landscape. This includes, * Interfaces to and from different legacy applications via SAP PI, SAP CPI, SAP Bdocs and Idocs. Good understanding of SAP MSL is also required.

• Interfaces to and from other SAP systems, including SAP FICA, SAP ECC and SAP BRIM.

You provide day-to-day excellence in Functional & Technical Application Support, which entails:

• End-to-end responsibility for resolving assigned incidents and requests.

• Diagnosing and analysing issues and changes and designing solutions.

• Preparation of functional and technical specifications using technical expertise.

• Customizing in SAP CRM.

Additionally, you will be involved in a transformation programme to bring these processes to a greenfield S/4HANA + Sales & Service Cloud Version 2 environment.

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Major Accountabilities

• Incident handling, problem and change management, including unit, integration and regression testing of the solution. This also includes drawing up functional specifications for the development team and customizing the SAP CRM application.

• Work with Process Leads, key users and other CRM team members to operationally manage assigned change requests, bug fixes and small operational enhancements. Ensure fit with existing solutions to achieve customer/user satisfaction and engagement/adoption by the business.

• Actively bring in best practices, out-of-the-box thinking, insights and technology trends to help improve the SAP CRM application and level of service.

• Proactively improve support, training, processes and communication regarding the SAP CRM application.

• Actively participate in the transformation programme to help design and build existing processes in the new architecture, consisting of SAP S/4HANA + SAP Sales & Service Cloud Version 2.

• Work closely with Customer Service and Sales & Marketing Process Leads.

• Hands-on experience with SAP CRM within the last 3 years, with at least 2 proven end-to-end project lifecycles.

• Able to work onsite in Brussels at least 1 week per month, with a preference for weekly onsite presence.

• No work permits or visas will be provided.

Evaluation Criteria

• Strong analytical skills to analyse functional requirements and translate these into functional specifications and technical implementations.

• Experience working in an Agile/sprint environment is a plus.

• Proven process knowledge in sales & service flows within an SAP context.

• Experience working in a railway context is considered a plus.

Technical Experience

• More than 5 years of experience customizing and maintaining SAP CRM modules, including:

o Customizing experience with CRM Web UI (CRM 7.0).

o SAP OData and Fiori Design experience.

o Strong experience with SAP CRM Sales, Service and Marketing modules.

o Middleware/integration experience, including integration of SAP CRM with other SAP systems and solutions via SAP PI and SAP CPI.

o Experience with Master Agreements in a non-ISU environment.

o Understanding of ABAP and ability to debug.

o Experience integrating with SAP CDC, ECC and Convergent Invoicing (FICA).

o Strong experience with Business Partners.

o Experience with SAP Sales & Service Cloud Version 1 or Version 2.

o Hands-on experience with SAP S/4HANA.

• Experience with ServiceNow and Jira.

• Ability to verbally communicate, read and write in Dutch, French and English.