Workforce Intelligence Lead

The postholder is responsible for the day to day prioritising, co-ordination and line management of the Workforce Intelligence team ensuring the most efficient use of resources and building resilience to enable the team to deliver a proactive workforce information service that can adapt to the needs of the business with agility.

You will ensure timely and accurateproduction of performance reports to key management forums of the Trust’s governance framework, including the Board and its sub committees. The post holder will be responsible for designing reports to meet customer requirements and undertaking thorough analysis of performance issues, including working with Collaborative leadership teams and managers to achieve accompanying supporting narrative for performance reports., The Team Lead will work with their team to extract, analyse and present data from established workforce data systems, making complex information understandable for all levels of audience, ensuringthat data and information requests made to the Team are completed in a timely manner and that excellent customer service is provided at all times.

You will have an expert working knowledge of the BI reporting function with the ability to perform and demonstrate the creation of bespoke reports and dashboards to fulfil organisational needs.

Key to this role is the design, development and maintenance of integrated performance reports that meet customer requirements, ensuring that robust and credible information is used in performance reports through the deployment of quality assurance processes and also building predictive tools for the early identification of potential risks and preventative action.

Through your team, you willproduce detailed and timely workforce information reports for distribution to Executives, Collaborative Managers and Clinicians and other senior staff within the organisation. You will also support the development of a workforce information function within People Services, setting standards for standardised reporting of workforce data and information., Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

• oDegree level or equivalent plus additional specialist knowledge acquired through post graduate diploma level or equivalent relevant experience, ideally in a numerate subject,
• oEvidence of continuous professional development., * oPrince 2 / project. management
• oQualification or training in recognised statistical techniques.
• oMembership of appropriate professional body., * oExperience of planning and organisation of activities and programmes that support change and drive improvement.
• oAbility to make decisions and influence others to affect change
• oExperience of problem solving across a range of NHS and Non-NHS organisations
• oExperience and developed knowledge in performance information management
• oExperience of setting, agreeing and auditing standards and targets
• oManagement of junior staff including delegating work, developing the team, appraisals etc
• oExperience working at a senior level in an admin role
• oExperience in auditing data quality, handling raw data, qualitative analytical techniques
• oProven experience of developing information systems, interpreting highly complex data sets.
• oUse of database query and reporting skills such as SQL., * oNHS contracting experience
• oExperience of developing and implementing policies and procedures to meet objectives and improve services
• oExperience of Health Care Information., * Developed analytical, investigative, information and performance knowledge gained through appropriate qualification or working experience
• Excellent working knowledge of MS Office Suite particularly MSExcel.
• Knowledge of Information Governance and associated issues
• Interrogation of on-line databases.
• Analysis of data and auditing data quality.
• Expert knowledge of business processes to support operational delivery.
• Knowledge of data standards.
• Good knowledge of statistical analysis.
• Knowledge of performance indicators (KPI’s) and performance management.
• Knowledge and understanding of complex information systems
• Extensive knowledge of using Microsoft products., * Knowledge of the ESR system
• Knowledge and understanding of the NHS with a broad understanding of roles and workforce issues
• Knowledge of other Health Care Information, e.g. Public Health, Manpower, etc
• Knowledge of NHS data standards.
• Knowledge of PBR and NHS terminology.
• Knowledge of commissioning data flows., * Ability to provide and receive complex information
• Excellent interpersonal skills including the ability to build working relationships with internal and external colleagues
• Systematic approach to problem solving
• Excellent proven customer service skills
• Excellent level of numeracy and literacy
• Excellent level of numeracy and literacy
• Ability to work without close supervision taking a proactive approach to help drive continual improvements
• Ability to work to flexibly and to deadlines whilst under pressure, balancing conflicting workloads.
• Work methodically with accuracy ensuring attention to detail
• Ability to organise own and team workload and prioritise appropriately
• Assertive, polite and tactful
• Able to work under pressure to meet service requirements
• Excellent SQL skills to extract data from multiple sources
• Excellent information technology skills, particularly database related.
• Ability to manage multiple tasks and projects.
• Ability to relate effectively to a wide range of stakeholders in a variety of settings and cultures, * Ability to travel county wide across Cumbria and the North East to attend meetings/deliver training independent of public transport

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.