Salesforce Agentforce Architect

As a Salesforce Agentforce Architect in London, you’ll be the trusted Agentforce adviser to Public Sector customers of a global Salesforce systems integrator. You’ll shape how central and local government, healthcare, education and defence organisations use AI agents on Salesforce, from first proposal through to delivery. You’ll also lead and mentor the team that builds them. This role is open to UK residents who already hold security clearance., * Act as the go-to Salesforce expert for key stakeholders, advising on platform capabilities, architecture patterns and best practice, with a focus on Agentforce

• Turn complex business and technical requirements into scalable solutions using Agentforce, Data 360 (formerly Data Cloud), OmniStudio, Public Sector Solutions and Service Cloud
• Support delivery, including prompt engineering and traditional Salesforce development, and be the escalation point for your development team’s technical issues
• Identify and reduce solution risks, technical debt and design assumptions, and assess their business impact
• Build strong relationships with executive teams, project managers and technical leads
• Support pre-sales by writing proposals that set out target architectures, security strategies, integration approaches and implementation roadmaps
• Lead design sessions and explain the trade-offs between design choices
• Review High-Level Designs, Design Decision Logs and Technical Debt registers, and quality-assure design artefacts for completeness and compliance
• Review your developers’ work so it follows best practice and matches your design
• Mentor diverse teams on technical excellence, communication and executive influence
• Contribute thought leadership, knowledge-sharing and strategic assets to help the practice grow

• 15+ years in consulting and architecture roles, including leading digital transformation in the Public Sector
• A deep understanding of Public Sector domains such as central and local government, healthcare, education and defence
• Deep knowledge of the Salesforce platform with a focus on Agentforce, plus at least three of: Service Cloud, Data 360 (Data Cloud), Public Sector Solutions, OmniStudio or other Salesforce Industries solutions, and Service Cloud Voice. You’ll also need to be willing to learn the others
• End-to-end Salesforce implementation experience
• A strong grasp of the Salesforce security model (roles, profiles, sharing rules) and compliance considerations such as GDPR and data residency, plus the ability to design secure, scalable enterprise solutions
• Extensive experience with Agile, Scrum and Waterfall
• Confidence with source-driven DevOps, including Git version control and CI/CD platforms
• Proven experience working with senior stakeholders, with strong presentation, communication and facilitation skills
• The ability to give clear recommendations on solution approaches and to link technical decisions to long-term business vision
• A proactive, resilient, solution-focused approach. You’re an active listener and a rapid learner, and you can guide teams through new technology with a compelling point of view

Nice to Have

• Hands-on Salesforce development experience
• Experience with Unlocked Packages (2nd Generation Packaging)
• Salesforce Certified Agentforce Specialist, Salesforce Certified Data Cloud Consultant, Salesforce Certified Application Architect, or Public Sector Solutions Accredited Professional

A global systems integrator with a strong Salesforce practice. It delivers digital transformation for Public Sector organisations across the UK.