CI/CD & Release Automation Lead

WTW Insurance Consulting and Technology are embracing Continuous Delivery as part of our Software Development Life Cycle. At the heart of this, we are looking for a talented and experienced SaaS / DevOps Release Manager to join us to help expand and manage our approach, capabilities, tools, and colleagues to deliver agile release management.

This role will be responsible for and lead key aspects of release management including planning, scheduling, communications, team coordination, deployment, and feature release. You will work closely with teams and stakeholders across the business including product management, engineering, and security to lead continuous release plans and establishing continuous improvement practices.

The Role

As a SaaS / DevOps Release Manager, you will :

Release Management & Governance

Establish and manage modern release practices including quality gates, automated checks, and release readiness criteria

Ensure alignment with governance, security, and compliance requirements while minimising manual intervention through automation

Manage risks, dependencies, and release decisions across multiple product teams

DevOps & Automation Enablement

Drive the adoption of CI/CD pipelines, release orchestration, and infrastructure automation across teams

Work directly with engineering teams to embed release processes into delivery workflows (e.g. pipelines, GitOps, environment promotion models)

Identify opportunities to replace manual release activities with automated, repeatable processes

Support teams in implementing progressive delivery techniques (e.g. feature flags, canary releases, blue/green where applicable)

Tooling & Platform Integration

Collaborate with platform and engineering teams to align on DevOps tooling, pipeline standards, and release frameworks

Ensure release processes are integrated into developer tooling and platform capabilities, not operated separately

Contribute to standardisation of release patterns across SaaS products

Continuous Improvement & Metrics

Define and track DORA-style metrics (deployment frequency, lead time, change failure rate, recovery time)

Drive continuous improvement through data-led insights

Contribute to the evolution of ICT DevOps and SDLC practices

Coaching & Capability Building

Coach teams on DevOps practices, automation, and modern release approaches

Help teams transition from manual, process-heavy release management to automated, flow-based delivery

Act as a bridge between engineering, architecture, and governance

Demonstratable experience (at least 3 years) in release management for a SaaS organisation releasing new features and updates on a frequent (e.g., team sprint) basis to customers

Great working experience of Agile, SDLC and DevOps practices to effectively fulfil the role

Experience in modern release management tooling e.g. ServiceNow, BMC

Managing multiple and varied internal stakeholders and customers and cross-functional teams

Contributions into wider organisational practice improvement and evolution

Knowledge and passion for new techniques to achieve release management goals and evidence to show continual improvement of release management approach

Strong working knowledge of CI/CD pipelines (e.g. Azure DevOps, GitHub Actions) and release automation

Experience implementing pipeline-based release controls, automated testing, and deployment strategies

Understanding of infrastructure as code (e.g. OpenTofu) and environment management concepts

Experience with cloud-native SaaS architectures (preferably Azure)

Familiarity with observability, monitoring, and release health metrics

Ability to work hands-on with engineering teams to diagnose and improve delivery pipelines

Understanding of modern DevOps practices and principles (GitOps, trunk-based development, progressive delivery)

Experience improving developer experience and reducing delivery friction through automation

Enjoy a benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.