Senior Director, BSS Engineering & Product

Vonage’s BSS platform is the commercial engine behind how we bill, rate, provision, and manage customers across our CPaaS and communications portfolio. As Senior Director, you’ll own both the engineering and product direction of that platform globally - shaping strategy, leading delivery, and building the team that keeps it running and evolving., Lead BSS Engineering:

• Own architecture, delivery, and platform performance across billing, rating, provisioning, ordering, and revenue management
• Set engineering standards for integration, release management, test automation, observability, and technical debt
• Ensure platforms are scalable, secure, compliant, and built for a multi-product, multi-region model.

Own the BSS Product Roadmap:

• Define and drive the BSS product strategy, translating commercial, finance, regulatory, and customer needs into a prioritized roadmap
• Cover the full quote-to-cash and order-to-cash lifecycle - CPQ, order management, provisioning, billing, collections, and revenue recognition
• Evolve usage-based and hybrid monetization capabilities: mediation of CDRs and API events, real-time charging, prepaid/postpaid, wallets, and commit-plus-overage plans.

Maintain Revenue Assurance & Compliance:

• Embed reconciliation controls, billing accuracy SLAs, and fraud/abuse prevention to protect revenue
• Ensure readiness across SOX, PCI-DSS, GDPR, telecom tax regimes, and audit requirements., * Lead the BSS capabilities underpinning Vonage’s CPaaS and UCaaS developer experience
• Own API metering, rate limiting, quotas, and multi-tenant isolation that feed directly into billing
• Champion design-first API standards (OpenAPI), versioning policy, and self-service tooling.

Build & Lead the Team:

• Lead a globally distributed team of engineering managers, product owners, architects, and delivery specialists
• Run a clear operating cadence across planning, governance, platform health, and stakeholder prioritization
• Grow organizational capability through hiring, succession planning, and AI-enabled ways of working.

• Senior BSS engineering and product leadership in telecoms, CPaaS, UCaaS, or enterprise SaaS
• Deep expertise across the BSS stack: order management, billing, rating, CPQ, provisioning, and revenue management
• Hands-on experience with platforms such as Salesforce (CPQ, Sales Cloud, Service Cloud), Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, or Optiva
• Strong grasp of end-to-end quote-to-cash and usage-based monetization models
• Experience with API lifecycle governance, API gateway and metering infrastructure, and CPaaS/UCaaS BSS environments
• Proven track record leading distributed, matrixed teams and using AI or data-driven tooling to improve delivery and quality.

Nice to Have

• Background in CPaaS, UCaaS, CCaaS, or Tier 1/2 telecommunications
• Experience with partner billing, API monetisation, or subscription management at scale.

• Medical, Dental & Vision Insurance
• 401(k)
• Ericsson Care Line
• Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

US Pay Transparency: $240,000 USD - $318,000 USD

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.