Help Desk Technician / CSR Wireless Tier 2

Mindbank Consulting Group has an immediate need for a Help Desk Technician Tier 2. Help Desk Technician Tier 2 Responsibilities: Performs in-depth analysis, diagnosis and resolution of desktop and workstations. Assists with help desk duties to include installation and administration of computer hardware, software, and networks. Serves as the point of contact for escalated Tier One troubleshooting of PC Hardware and Software, printer problems and network applications. Provides mobile device support. Provide wireless support; coordinates requirements for wireless assets as requested. Installs, tests, and operates wireless and data communication network devices.

Help Desk, Wireless Communications, Help Desk, Analysis Skills, Consulting, Computer Workstations, Desktop PC, Systems Administration/Management, Computer Networks, Printers, Help Desk Technician Tier 2 Qualifications: 3 years of experience in the Information Technology field, specialized experience in PC and wireless technologies including knowledge of PC operating systems, networking and mail standards and experience working with a team in a help desk environment. Security+ Certification preferred. Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude. Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.

Why should you work for Mindbank? Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses. Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Long Term Disability Short Term Disability 401 (k) Plan Paid Time Off Training and Education Reimbursement Referral Bonuses As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.