Cloud Operations Analyst- Remote

Be an Early Applicant Remote Hiring Remotely in USA Senior level Remote Hiring Remotely in USA Senior level Supports Cloud Practice business operations by maintaining pipeline and project data, preparing reports and dashboards, coordinating resource planning, tracking follow-ups, administering feedback surveys, and documenting procedures. The role identifies data issues, supports project-to-partnership activities, improves reporting standards, and coordinates with leadership, consultants, sales teams, and business operations partners. It is a remote individual contributor role requiring strong organization, communication, reporting, and data-management skills. The summary above was generated by AI

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

General Description

GuidePoint Security is seeking a Cloud Security Operations Analyst to support the day-to-day business and delivery operations of our Cloud Practice. This role helps keep pipeline and project information accurate, produces useful reporting, coordinates across teams, and supports consistent processes that help our consultants and sales partners deliver exceptional client experiences.

The analyst will work closely with Cloud Practice leadership, delivery teams, Account Executives, and business operations partners. Success in this role requires strong attention to detail, follow-through, comfort working with operational data, and the ability to identify issues and communicate them clearly. This is an individual contributor role focused on execution, analysis, and coordination rather than practice strategy, P&L ownership, or personnel management.

About the Cloud Practice

GuidePoint Security’s Cloud Practice helps clients strengthen security and improve outcomes across cloud platforms, SaaS environments, and automation and AI initiatives. The practice brings together specialists across Microsoft, AWS, Google Cloud, SaaS, and Automation & AI.

Our operations function supports the teams behind this work by improving visibility into opportunities, project delivery, resource needs, and client follow-up. We partner with practice leaders, consultants, sales teams, and other internal stakeholders to maintain reliable information and make routine work more consistent and effective.

Roles and Responsibilities

• Prepare recurring reports, dashboards, and trackers covering pipeline health, project activity, staffing, utilization, and other practice performance measures; highlight missing data, exceptions, and emerging trends.
• Support resource planning and delivery forecasting by collecting availability, project timing, and demand inputs from practice leaders and delivery teams; flag potential conflicts or gaps for review.
• Track stale or inactive opportunities, outstanding actions, and client follow-up activities.
• Administer and summarize internal and client feedback surveys, identify actionable themes, and maintain trackers for improvement items and follow-through.
• Support the Project-to-Partnership process by tracking project outcomes, follow-on opportunities, and engagement closeout actions in coordination with consultants and sales teams.
• Maintain Cloud Practice operating procedures, shared documentation, templates, and reporting standards; identify practical ways to reduce manual effort and improve data quality., Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration. Top Skills: Microsoft Office Suite OneImaging

Systems Administrator

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Technical Claims Specialist, Workers Compensation

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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• 5+ years of experience supporting business operations, project coordination, reporting, sales operations, or professional services delivery operations; applicable education or equivalent practical experience may be considered.
• Working knowledge of Excel and PowerPoint, including organizing data, maintaining trackers, and presenting clear, accurate summaries.
• Ability to coordinate multiple priorities, meet deadlines, maintain detailed records, and communicate professionally with technical and nontechnical teams.
• Comfort learning and using CRM, project tracking, collaboration, and reporting platforms.
• Embraces emerging technologies, including AI tools, to work smarter, solve problems, and drive better business outcomes.

Preferred Experience and Education

• Bachelor’s degree in Information Technology, Cybersecurity, Business or a related field.
• Experience in cybersecurity, cloud technology, IT consulting, or a professional services organization.
• Familiarity with Salesforce or a similar CRM and basic opportunity or pipeline reporting.
• Experience supporting resource scheduling, project delivery, utilization tracking, or forecasting.
• Working knowledge of Power BI or other dashboard and reporting tools.
• Familiarity with Microsoft Azure, AWS, Google Cloud, SaaS, or cloud security service offerings; deep hands-on engineering expertise is not required.
• Experience documenting processes, coordinating surveys, or supporting continuous improvement initiatives.

Travel Requirements

• Up to 25% travel.

Physical Requirements

• Sedentary work.
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day.
• Required to have close visual acuity to view a computer terminal and/or perform extensive reading for a minimum of 8 hours a day.

We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don’t miss updates on your application.

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,300 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity.

This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation. Some added perks….

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans