Sr. Support Engineer Consultant

We are seeking a Senior Support Engineer Consultant for a contract position in Iselin, New Jersey. This 12+ month engagement offers the opportunity to provide expert technical support in a complex financial services environment, working with collateral management systems and banking infrastructure., * Provide L1/L2 technical support and user assistance for collateral management systems and banking applications

• Resolve production incidents, perform root cause analysis, and manage incident escalation and documentation
• Develop, test, and deploy Unix and shell scripts for automation, release management, and system administration
• Monitor and support batch jobs using Tidal for scheduling and job execution
• Manage user access setup, access reviews, and identity management (IDM) reviews to maintain system security and compliance
• Support change management processes and coordinate implementation of system changes in production environments
• Coordinate disaster recovery exercises and manage disaster recovery failover operations
• Collaborate cross-functionally to optimize processes and deliver high-quality production support
• Perform SQL queries, ETL operations, and data management tasks
• Support system connectivity including SWIFT and third-party integrations

Engineering Consulting, Technical Support, Engineering Consulting, Financial Services, Marketing/Sales Collateral, Technical Support, Bank Management, Root Cause Analysis, Documentation, Systems Administration/Management, * Required

• 8 years of experience in financial services and technology support environments
• Expert-level technical proficiency with collateral management systems (COLLINE), including system setup, vendor management, third-party agent/custodian integration, and database administration
• Strong hands-on expertise in Unix and shell scripting
• Proficiency in SQL and ETL processes
• Experience with Linux and Windows operating systems
• Knowledge of batch job monitoring and Tidal job scheduling systems
• Experience managing production incidents and performing root cause analysis
• Familiarity with change management and process optimization in banking environments
• Bachelor’s degree in Computer Science, Information Systems, or related field
• Preferred
• Prior experience with Global One or FIS Phase 3 vendor applications
• Experience coordinating disaster recovery exercises and DR operations
• Background in user access management and audit compliance reviews