Product Support -Lift Trucks - Remote

Assist Konecranes dealers and Konecranes Key Account Customers in order to develop, support and control BU Lifttrucks Service and Product Support in North America for all Konecranes product lines. Focus on customer satisfaction and on Konecranes machines quality, in order to promote further business of new equipment and parts on a profitability manner. Areas of responsibility include North America West, Canada West and Mexico., Develop the dealers network by:

Teaching on the process of carrying out Assembly and Commissioning of new Konecranes Lift Trucks Products. Coordinate / execute the assembly and commissioning process in areas where there are no dealers.

Verify that the product match current specification and quality.

Supervising and trouble shooting in field as well as over phone and email.

Giving theoretical classroom and practical hands-on technical training for customers and dealers.

Visiting customers/dealers to give technical advice and support the product in order to point out / generate business opportunities.

Reporting of non-conformities and technical issues on a clear standardized manner.

Ensure that Konecranes Warranty Policy is correctly interpreted and processed.

Support the sales force with any technical requirement or non-conformity by customers / dealers.

Ensure that Konecranes warranty policy of Konecranes Lift trucks is properly applied.

Contribute with suggestions on developments of service against new demands, profitability criteria’s, as well as on-going improvement on quality.

Take decisions about service measurements in the field.

Plan travels to and from customer / dealers for Product Support functions.

Perform other duties as assignedQualifications, Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Skills needed to perform the job well.

Good PC skills.

Bilingual is desired but not required. English a must. Spanish desired., Experience on Machinery Aftersales support or similar industries; so to have a good Technical background (knowledge on hydraulic and electrical systems, engines and transmissions, spare parts manuals, etc.).

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That’s why, with + professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.