Information Technology Specialist 2

Duties Description The Information Technology Specialist 2 will be responsible for, but not limited to, the following duties:

Provide Service Desk ticket triage, resolution, or escalation

Provide technical assistance for Board meetings and System conferences

Assist with monthly job scheduling and monitoring

Install, load, and configure hardware, software, and applications

Review release notes and vulnerability announcements and apply appropriate remediation

Deploy, configure, monitor, troubleshoot, and maintain infrastructure components which may include network, telecommunication, security, server, storage, cloud, desktop, and peripheral equipment

Work with vendor support to resolve technical problems with IT equipment

Assist with user lifecycle management in Active Directory

Assist with administration of SSO (single-sign-on) applications in EntraID

Assist with configuration of Exchange mailboxes, shared calendars & distribution lists

Assist with VMWare ESXi administration

Perform virtual machine template deployments

Assist with administration of RedHat Enterprise Linux (and clones)

Maintain and create scripts to support Oracle Databases

Assist with administration of NetApp SAN

Assist with administration and maintenance of Commvault enterprise backup system

Perform limited Windows Server 2016+ administration

Provide and administer training in hardware and software technologies

Prepare and maintain knowledge base articles for hardware and software

Work with teams, both technical and cross-functional, to develop and implement technology infrastructure projects

Stay updated on industry trends and emerging technologies to improve Service Desk operations

Participate in IT projects and initiatives, providing input and support as needed

Communicate effectively with stakeholders, including end-users, IT staff, and management, The NYSTRS’ Information Technology- Infrastructure & Operations department has vacancies in the following units: IT Service Desk, Identity & Access Management, and Server Infrastructure. These positions will perform duties necessary to support NYSTRS infrastructure including problem resolution, hands-on support to end users, supporting and enterprise monitoring system, and securing our active directory environment. They will also participate in supporting meeting and conference hardware and software related projects as dictated by the needs of the unit., This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). Please note: This is a promotional title, so all promotional opportunities must be exhausted before a non-state employee can be appointed via NY HELPS. For the duration of the NY HELPS Program, this title may be filled with a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications, and any specialized requirements, of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.

Work Modality

Currently we have a hybrid work schedule which may be subject to change in the future.

Work Environment, Travel, and Physical Demands

Minimal travel required, primarily for training or conferences

May require long periods of sitting and use of computer equipment

May involve occasional lifting of equipment or materials weighing up to 25 pounds

Some positions may require additional credentials or a background check to verify your identity.

EITHER: 1) Reachable on the Civil Service eligible list; OR: 2) Eligible for reassignment by virtue of having permanent competitive service as an Information Technology Specialist 2 (SG-18); OR: 3) Eligible for transfer under the provisions of the Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.

To be appointed via the NY HELPS program, you must meet the following requirements:

A bachelor’s or higher-level degree including or supplemented by 15 semester credit hours in computer science; or a bachelor’s or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology.

If you don’t have a bachelor’s or higher -level degree in computer science or two years of professional experience in information technology, please submit a transcript which includes your 15 semester credit hours in computer science.

Preferred Qualifications

Experience with the ServiceNow enterprise service management platform for incident handling, request fulfillment, and technical change implementation

Knowledge of enterprise patching tools such as Ivanti

Experience with Microsoft Active Directory and Microsoft 365 hybrid infrastructure

Basic knowledge with the Linux command line (RHEL or Clones)

Basic knowledge of the Windows Command Line & PowerShell interfaces

Basic knowledge of Windows Server 2016+ administration

Basic Knowledge of VMware vSphere Web Client (v6.7+)

Demonstrated ability to use critical thinking during decision making

Ability to solve problems & work across various technology stacks

Experience working in a collaborative team environment that is dynamic and fast paced

Demonstrated ability to troubleshoot and accurately diagnose incidents

Commitment to providing exceptional customer service

Excellent communication skills and interpersonal skills

Business Continuity / Disaster Recovery experience

Comfortable interacting with a diverse group of internal stakeholders and external partners

Knowledge of ITIL processes