Billing Operations & Data Manager (Senior Power Resources Specialist) - Energy Department

This role will report to the Deputy Director overseeing Account Services, Marketing and Communications, and Customer Programs. The division is responsible for delivering customer-centric rates, billing, customer service, marketing, outreach, and energy programs for San José Clean Energy residential and commercial customers. The Billing Operations & Data Manager will lead the Billing Operations & Data team, which is responsible for the accuracy, timeliness, and integrity of SJCE’s billing, reporting, customer data, and rate updates. This position will manage SJCE’s relationships with its billing and data service provider and with PG&E, oversee data reporting and compliance and integration with the CRM and data warehouse, and direct the automation of recurring reports and data processes.

As the senior member of the Billing Operations & Data team, the Billing Operations & Data Manager will provide technical guidance on complex billing and data questions, sign off on non-routine analysis, and supervise and mentor a Power Resources Specialist and a graduate student intern. The ideal candidate should be well-versed in PG&E rate structures and billing, comfortable working with regulatory reporting requirements, and experienced in turning large, complex data sets into reliable reporting and insights.

Duties include the following but are not limited to:

• Oversee the performance of SJCE’s data manager and billing service provider, including day-to-day issue resolution, program billing, secure file transfer processes, and weekly and monthly check-ins.
• Serve as SJCE’s coordination point with CalCCA and PG&E on billing operations and data matters.
• Own SJCE’s portfolio of recurring reports on billing and programs. Set priorities, ensure accuracy and on-time delivery, and approve changes to report logic.
• Oversee regulatory, legal, contractual, and financing-related reporting obligations related to customer usage. Maintain a compliance calendar with documented procedures and review all submissions before they are filed.
• Assist SJCE’s rate update process in coordination with Finance, including quality control, and review the data behind customer-facing rate materials, the website, and council memos. Lead the development of novel rates, such as residential super off peak.
• Lead the annual Net Energy Metering/Solar Billing Plan true up and termination process in coordination with Finance and serve as an expert on solar billing for internal teams.
• Coordinate with Accounting on customer payment matters.
• Manage intake and prioritization of data requests and dashboards from across the department that inform decision-making. Guide and sign off on non-routine analyses.
• Set data quality standards for SJCE’s CRM, including data cleaning and validation rules and communications logging, and coordinate with CRM owners on data warehouse integration.
• Develop the strategy for report automation; direct the build of automated reports, standard operating procedures, and quality checks.
• Provide day-to-day supervision, training, and mentoring of a Power Resources Specialist and a graduate student intern, assigning work, reviewing output, and developing staff capabilities.
• Continue to review, improve, or develop procedures for overseeing usage and billing processes; handle escalated billing and data issues; and document and resolve billing issues.
• Lead the billing operations and data management RFP, including requirements and vendor evaluation.
• Perform other related duties as required., E-mail will be the default method of correspondence with applicants. To ensure that you receive timely notifications regarding your application status for this recruitment, please enter a valid e-mail address when submitting your application.

The Energy Department is currently seeking to fill one (1) full-time Senior Power Resources Specialist (Senior Billing Operations & Data Manager) vacancy in the Account Services, Marketing and Communications, and Customer Programs division., Education: A Bachelor’s Degree from an accredited college or university in Business, Economics, Engineering, Environmental Studies, Law, Natural Resources, Statistics, or a related field to utility business.

Experience: Three (3) years of experience in energy resources operations, planning, purchasing, scheduling, or contract negotiations., The following experience is desirable but not required:

• Experience with community choice aggregation (CCA), electric service provider, or utility billing operations
• Experience implementing or transitioning billing, CRM, or data systems
• Experience using SQL, Python, or similar tools to automate reporting
• Prior experience supervising or mentoring staff

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

Collaboration - Develops networks and builds alliances; engages in cross-functional activities.

Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. Selection Process

The salary range for this classification is: $147,005.04-180,070.80. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary shall be determined by the final candidate’s qualifications and experience.

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José., San José Clean Energy, or SJCE, is San José’s local, not-for-profit electricity supplier operated by the City of San José’s Energy Department. Since 2019, our dedicated and motivated team has provided clean energy for residents and businesses at competitive rates, while also offering community programs, local benefits, and increased transparency and accessibility. SJCE serves more than 350,000 customer accounts and has contracted for more than 1 GW of new renewable and reliability resources.

Joining our team means that you will be making a big impact on the fight against climate change. SJCE plays an important role in meeting San José’s ambitious goal to be carbon neutral by 2030 and in implementing the City’s climate action plan, Climate Smart San José. Thanks to SJCE, San José has one of the cleanest energy mixes of any large city and offers a 62% renewable product and a 100% renewable product.

Serving our community with respect and integrity is at the core of what we do. We center equity, diversity, inclusion and belonging in our work. The department also hosts active staff-led Culture and Racial Equity committees and has won awards for its education and outreach work with Spanish and Vietnamese-speaking communities.