Enterprise Act Engineer II - AMZ27758.1

Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies to ensure flawless customer experience. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation. Must have one year of experience in the following skill(s): designing, developing, implementing, troubleshooting, and managing large-scale, distributed applications; performing system administration in a Linux or Windows environment; and conducting computer networking, scripting, and automation.

(40 hours / week, 8:00am-5:00pm, Salary Range $152797 - $204300), The pay range for this position in Mountain View, CA is $152797 - $204300 (yr); however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided by California Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.