Engineering Manager - Customer Applications

At SquareTrade, we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions worldwide. Our success stems from delivering great service through a modern, digital platform.

In this role, as a Software Engineering Manager, you will manage at least two strong scrum teams of software engineers and quality engineers. You will mentor and drive your teams while partnering with Product Owners, other Engineering Managers, and Architects to deliver company initiatives.

You will report to the Director of Engineering, collaborating on technical vision and direction for each group. This position offers autonomy, teamwork, and career development opportunities.

You’re a Great Candidate If You …

• Love being in a driver’s seat for partner launches.
• Enjoy designing and solutioning complex problems.
• Focus on high-quality software.
• Build global teams., * Partner with product and business stakeholders to align on team priorities and roadmaps.
• Lead the design and on-time delivery of highly available microservices and frontend applications.
• Drive architectural improvements, scalability, and platform consistency across our integration ecosystem.
• Own observability, health, uptime, performance, and security of services and frontend apps under your team’s care.
• Establish and evolve production support processes, including on-call rotations, monitoring, incident response, and RCA.
• Recruit, mentor, and retain top engineering talent with a focus on diversity, inclusion, and team cohesion.
• Provide clear goals, timely feedback, and professional growth opportunities tailored to individual team members.
• Enforce Agile principles and methodologies.

• Bachelor’s Degree in Computer Science or related field.
• 8+ years of development experience.
• 2+ years of management experience with full-time Software Engineers.
• Strong knowledge of Java, Spring Boot, and microservices frameworks.
• A good understanding of web technologies, UI frameworks, and event-driven architectures.
• Hands-on experience mentoring software engineers on Auth0, SSO, Sparkpost or other email systems, Twilio or SMS systems, Kafka, Redis, Hibernate, and other modern technologies.
• Experience with relational databases.
• Experience building teams; managing, mentoring, and coaching to grow careers.
• Good knowledge of tracking and setting goals to improve quality and efficiency.
• Great communication skills., * Experience in the warranty, insurance, fintech, or e-commerce domains.
• Familiarity with AWS, Docker, Kubernetes, API gateway.
• Familiarity with CI/CD pipelines, Jenkins.
• Ability to write production-ready code.

• Medical, dental, and vision coverage with network optionality.
• HSAs and FSAs.
• Open access to mental health benefits, 1:1 therapy, coaching sessions, and digital resources.
• $75 monthly allowance for self-care and well-being.
• Up to 4% company match into 401(k).
• Supportive leave policies: paid parental, grieving and loss, and domestic-violence protected leaves.
• Paid Time Off.
• Work flexibility.
• Talent shares.
• Tuition reimbursement.
• Learning opportunities.
• Hybrid work arrangements.
• $80 monthly internet connectivity stipend.
• Various corporate perks and discounts., Possible base compensation for this role, if hired in the San Francisco Bay Area, is estimated in the range: $185K - $250K. #J-18808-Ljbffr

SquareTrade/Allstate Protection Plans (“APP”) is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and customer satisfaction. We partner with some of the world’s largest retailers and carriers, consistently win awards, and have received thousands of 5-star reviews. As a member of the Allstate family, APP has headquarters in San Francisco and London and is expanding in Europe, Asia Pacific, Japan, and Australia.