Junior IT Support/Enterprise Architect- Washington, DC

If you love high profile and challenging projects supporting the US Navy- Serco has a great opportunity for you!, Serco has an exciting opportunity for a Junior IT Support/Enterprise Architect to support U.S. Navy’s Team Submarine Program Offices at the Washington Navy Yard in Washington, DC! This position will be on a dynamic team, supporting Team Submarine. Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors.

Must possess an active U.S. Department of War (DoW) Secret security clearance.

You will serve as a Junior IT Support/Enterprise Architect in support of VIRGINIA Class Program Office (PMS 450) initiatives stretching across various technical stacks (Flankspeed, AI/ML, and Digital Transformation).

PMS 450 oversees the design, construction and delivery of the United States’ newest attack submarine.

This role supports all groups within the program and provides technical support, app support, onboarding, and liaisons with other specialist groups who manage several technical stacks within the organization.

The PMS 450 program is physically located at the Washington Navy Yard, District of Columbia.

In this role of Junior IT Support/Enterprise Architect:

• You will provide front line support to users across the program physically situated at the Washington Navy Yard as well as remote.
• You will file, update, and close Helm/Service Now tickets, Facilities tickets, visit requests, Seating requests, and SIPR Tokens.
• You will provide front line support for Apps and requests from different business units within the program.
• You will participate in communications across the program and media management keeping the user base informed and aware of different activities within the program.
• You will support and help manage different Navy Systems such as but not limited to: Flank Speed, uNNPI / NIPR, uNMCI, SIPR/Mercury, CITIS, CDMS, NVD, and TSM.
• You will assist with some App management and SharePoint Platform development queries which more specialized groups can help answer specific questions on if the query data is collected.

• Must possess an active DoW Secret security clearance.
• A bachelor’s degree in professional engineering degree, computer science, management information systems, or related fields.
• 1 year of experience in IT Support, this can include internships, undergraduate work, and graduate assistantships.
• 1 year of group experience in help desk or customer service (this can include internships, undergraduate work, and graduate assistantships.
• Demonstrated oral and written communication skills to work closely with all levels of personnel involved in IT operations and technical aspects of systems.
• Knowledge, Skills, and Abilities:
• Microsoft Office Suite (Outlook, MS Word, Excel).
• SharePoint.
• Power Platform (Cursory knowledge of PowerApp, PowerAutomate, PowerBI).
• Ticketing Systems (Jira/Confluence).
• IT Support, A+ Certification.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.