Program Manager - AI Software Electronic Security Technologies

Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Manager to join our amazing culture. In this role, you will be responsible for programs for one or more of Convergint’s global/enterprise accounts. Directs and supports the activities of multiple operation and sales teams delivering results for large, complex clients. Serves as a single point of coordination, facilitating all internal and external communications. Effectively drives operational excellence by exceeding customer expectations in the execution of projects, services, and advanced solutions. Provides leadership for Convergint teams and its’ partners, ensuring customer satisfaction, financial performance, and account growth. As a Program Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Manager.

Who We Are With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Aligns video analytics, sensors, automation, and physical access control and video management integrations with customer use cases and acceptance criteria.
• Coordinates technology evaluations, pilot validation, and accuracy, bias, performance, and environmental robustness testing with technical specialists and vendors.
• Maintains AI explainability records, software and model version histories, integration dependencies, rollback plans, and operational training inputs.
• Coordinates approved data use, privacy, encryption, authentication, cybersecurity reviews, custom-code approvals, and cloud-provider controls before deployment.
• Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities.
• Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies. Translates the contributors of a successful partnership back to essential Convergint colleagues.
• Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries.
• Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook.
• Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations.
• Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts. Enforces program governance and the expectations of the customer with global teams and partners, so Convergint can be “our customer’s best service provider”.
• Serves as an advocate and liaison between the customer, colleagues, and partners. Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor.
• Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs.
• Delivers internal and customer facing business reviews on a consistent basis.
• Connects professional services with the client’s technical teams, to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management.
• Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers.
• Maintains accountability for overall customer satisfaction and continuous improvement. Regularly seeks feedback to identify areas with issues and challenges. Clears roadblocks to ensure expectations and contractual requirements are met. Elevates issues by engaging leadership in an effective and timely manner.
• Monitors financial performance of accounts. Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations.
• Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues. May manage direct reports.
• Annual Job Volume/Revenue Expectations: $5 - $15 Million.
• Performs other duties and responsibilities as requested or required.

• Excellent organizational skills related to program/project management.
• Broad based industry and market knowledge of network and low voltage building systems.
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project.
• Experience with Smartsheet and other workflow management tools.
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
• Advanced financial competencies.
• Conflict management expertise with the ability to resolve differences.
• Proficient in contract negotiation and administration.
• Strong work ethic with personal motivation to function individually and part of a team.
• Proven abilities to create internal and external organizational alignment through relationships, communicating vision and team building.
• Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual.
• Established leader to serve as a role model while guiding, developing, and mentoring others within the organization.
• Strategic thinker with analytical problem-solving aptitude and techniques.

• Expertise in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries., Education: Bachelor’s degree in Engineering or related field, trade school or equivalent experience Minimum Experience: 7 years of operations, sales and/or project management experience required

• Previous leadership experience required
• Certifications & Licenses: Project Management Institute (PMI) certification desirable; industry-specific certifications and/or required licenses required; must have valid driver’s license.

Preferred Experience: (but not required):

• Professional experience in 1 or more of the following industries preferred: electronic security, fire alarm & life safety or building automation
• Master’s degree desirable
• Experience delivering AI analytics, software integrations, APIs, networking, or advanced electronic-security solutions from evaluation into production.
• Familiarity with LenelS2, Genetec, secure software lifecycle practices, and applicable NERC CIP requirements in utility environments. These specialized qualifications are preferred, not required.

AI Software and Electronic Security Technologies Reports to the Operations Manager. Leads AI, software, and electronic-security technology delivery within a multi-year modernization program, coordinating with the PMO, engineering, field operations, and customer IT and cybersecurity teams.

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave, The expected compensation range for this position is between $123,000 - $195,000 annually, depending on experience.