Technical Analyst III - Fraud Prevention Technology Support

At BOK Financial, our success starts with our incredible talent. Are you an experienced Technical Analyst III who enjoys problem solving? Our Fraud Prevention Technology Support team keeps the applications, data feeds, and processes that protect our customers and the bank from fraud losses running reliably. This is an opportunity to become involved in some major transformative projects-including the implementation of DataVisor and our new disputes platform (CASAP)-and leverage new cutting-edge technology. Bring your passion for technical support. It’s an exciting time to join us!, * The Technical Analyst III is responsible for delivering superior services acting as a liaison between the line of business and IT with a focus on end user experience such as user interfacing, user flow, data flow.

• Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures.
• Defines and performs analysis, design, planning, implementation, and support of some of the most critical systems software and procedures with a focus on our long-term technology road map which require technical and systems knowledge.
• The Technical Analyst provides day-to-day support for complex application systems.
• In this role, the Technical Analyst III provides hands-on production support for the Fraud Prevention line of business, including monitoring application health and interfaces, troubleshooting production issues, performing root-cause analysis, and using SQL to investigate customer, account, transaction, alert, and case data, while helping implement and transition new fraud prevention capabilities into long-term support.

Team Culture

Our mission is to empower our company, teammates and customers through the delivery of resilient and customer-centric technology. We achieve this by leveraging our expertise in technology and deep understanding of our business units. Our Fraud Prevention Technology Support team partners directly with Fraud Prevention analysts, investigators, and leadership, as well as technology teams and vendors, to build trusted relationships and translate business needs into technical solutions.

How You’ll Spend Your Time

• You will contribute to the technology strategy and employ Information Technology Governance policies, architecture methodologies, and SOA Governance policies. You will define and conduct research which you will leverage for the development of multi-year technology roadmaps. In this position you will identify technology gaps and present recommendations for remediation and act as project consultant across team’s project portfolio.
• You will design and execute Disaster Recovery processes.
• You will develop and maintain critical vendor relationships.
• You will mentor other analysts by providing oversight of projects or day-to-day support efforts.
• You will have advanced technical understanding of single application data flows across multiple applications, software and system integrations, RDBMS principles, tiered environments, Cloud environments, and well-developed project management skills.
• You will provide hands-on production support for Fraud Prevention applications, APIs, batch processes, file transfers, and data feeds, including monitoring application health and interfaces.
• You will troubleshoot production issues, perform root-cause analysis, and use SQL to investigate customer, account, transaction, alert, and case data.
• You will manage incidents, vendor issues, and technical escalations through resolution.
• You will partner directly with Fraud Prevention analysts, investigators, and leadership, plus technology teams and vendors, to build trusted relationships and translate business needs into technical solutions.
• You will maintain runbooks, technical documentation, monitoring, and support procedures.

This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Information Technology or Computer Science or related field of study and/or 5-7 years of directly related experience in Technical Analysis, Data Analytics, or Bank Operations, or equivalent combination of education and experience. Greater depth and ownership of complex applications is expected at the TA IV level.

*Advanced Technical understanding of: o Single application data flows across multiple applications o Software integration, system integration, and technology used o RDBMS principles and tools o Tiered environments (e.g. development, testing, UAT, production, DR) o Application disaster recovery o Leveraging knowledge of Cloud environments o SQL Queries o IT and IS standards and concepts o Banking and payments industry and processes o Conducting fit gap analysis

• Solid conceptual thinking and analytical skills
• Solid collaborative skills
• Strong production troubleshooting and problem-solving skills.
• Experience supporting APIs, batch/file processing, databases, or system interfaces
• Experience with requirements, testing, incident management, and technical documentation
• Strong interpersonal skills, with the ability to build trusted relationships with Fraud Prevention business partners and translate between technical and non-technical stakeholders
• Strong sense of ownership, initiative, and ability to work through ambiguity

Preferred Experience

• Banking, fraud prevention, disputes, or financial-crimes technology, including wire, ACH, check, account takeover, card, or real-time payment.
• DataVisor, CASAP, or similar fraud prevention/case-management technology; SaaS platforms and vendor collaboration.
• AWS, REST APIs, JSON, Python, SFTP/MFT, or enterprise scheduling.
• ServiceNow, Jira, application monitoring, or similar support tools.

Investing in our talent and building a great workplace is a top priority for us.

• Empowered employees
• Award-winning culture
• Community commitment

BOK Financial Corporation Group adheres to state specific pay transparency requirements. In order to be considered for a position with BOK Financial Corporation Group, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the application deadline.

Base salary range explanation:

The base salary range represents an average range for this position. Actual offers to be determined based on the candidate’s qualifications, skills, experience and education. See job details for salary range and bonus type.

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®., For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations-and everything in between.

Facts:

• Operations focused in an eight-state footprint
• 5,000 team members
• $53.2 billion in assets*
• $129.3 billion in assets under management and administration*
• $9.3 million donated to local nonprofits in 2025
• 56,000 volunteer hours by our employees in 2025