Desktop Support Technician - VIP Support

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

• Desktop and Network Support

• Ability to setup, configure and add all hardware.

• Assist Corporate Desk Side Support technicians with large IMAC’s.

• Documents, maintains, upgrades or replaces hardware and software systems.

• Supports and maintains user account information including rights, security and systems groups.

• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

• Determines and recommends which products or services best fit the customers’ needs.

• Imaging and image recovery

• Experience doing break / fix repairs on desktops, laptops

• Install / Re-install various software packages and updates

• WiFi and VPN connections; Support of wireless devices

• GREAT Customer Service skills

\nCompany Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation

MUST HAVE EXPERIENCE SUPPORTING WHITE GLOVE ENVIRONMENTS

MUST HAVE EXPERIENCE WITH MS TEAMS

• 8-5 Monday-Friday, no on call

• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.

We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation