Onsite Systems Support Technician

Provide onsite desktop and network support for corporate users, including troubleshooting, repairing, installing and upgrading computer systems. Configure accounts and network connectivity, manage support tickets and backups, document procedures, and assist users with software and peripherals. This full-time role requires 1-2 years of desktop support experience and supports local and remote offices., * Troubleshoot, repair, install and upgrade desktop and laptop systems in a corporate LAN/WAN environment.

• Set up and troubleshoot domains, user accounts, software accounts and network or wireless connectivity.
• Replace computer components and coordinate with vendors on repairs and support issues.
• Manage support desk tickets, prioritize incidents and escalate complex or high-impact issues.
• Monitor LAN backups and corporate antivirus and antispam systems.
• Create and maintain hardware, software, LAN/WAN and user documentation; support users with standard software and peripheral equipment.

• Windows desktop support
• Desktop and laptop hardware repair
• Intel/AMD hardware installation and upgrades
• Microsoft Windows operating systems
• Microsoft Office
• LAN/WAN troubleshooting
• TCP/IP networking
• Wireless network configuration
• User and domain account administration
• Support ticketing and troubleshooting