SYSTEMS ADMINISTRATOR III

The Information Systems Specialist III (IS115E3) serves as the primary technology resource for a department, supporting hardware, software, applications, and end users. This role partners with departmental leadership to identify technology needs, troubleshoot complex issues, implement system improvements, and ensure employees have the tools and support needed to be successful. The position also serves as a liaison between departmental users and centralized IT teams and may provide guidance to junior technical staff. Ideal candidates are customer-focused problem solvers with strong technical skills, the ability to manage multiple priorities, and a commitment to delivering excellent service and technology solutions., 1. Performs other duties as assigned.

Master’s degree in a related field and two (2) years of related experience required. Work experience may substitute for the education requirement.

Related Degree Fields: Computer Science, Information Technology, Information Systems, Management Information Systems (MIS), Cybersecurity, Software Engineering, Computer Engineering, Data Analytics, or other closely related technical disciplines.

Related Experience: Experience in information technology support, systems administration, desktop support, application support, network support, technical training, business systems analysis, IT project coordination, or technology consulting within academic, healthcare, research, or business environments. Experience supporting departmental technology needs and serving as a technical resource for end users is particularly relevant.

Knowledge / Skills / Abilities:

• Strong customer service orientation, excellent verbal and written communication skills, problem-solving and analytical abilities, attention to detail, organizational skills, adaptability, and the ability to effectively manage multiple priorities.
• Leadership, mentoring, and collaboration skills are also preferred.