Business Experience Plan & Admin Specialist Senior

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Plan & Admin Specialist Senior within PNC’s Performance Management organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX, or Birmingham, AL., * Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.

• Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
• Defines and obtains data collection, research and reporting activities for assigned line of business initiatives.
• Conducts research, analyzes and recommends solutions for key initiatives.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

We are seeking a highly organized and technically savvy professional who excels at driving visibility, alignment, and execution across large-scale technology initiatives. The ideal candidate combines strong program management capabilities with the ability to understand complex technical concepts and effectively communicate across engineering, business, and executive stakeholders.

What Will Help You Succeed:

• Strong technical aptitude with the ability to understand software development, infrastructure, and enterprise technology initiatives without serving in a hands-on engineering capacity.

• Experience supporting complex programs, portfolios, or strategic technology initiatives across multiple teams or business units.

• Exceptional communication, stakeholder management, and organizational skills with the ability to influence outcomes across diverse audiences.

• Demonstrated success managing multiple workstreams, priorities, and dependencies in a fast-paced environment.

• Experience utilizing tools such as Jira and Confluence to track, monitor, and report on program execution.

• Strong analytical and problem-solving skills with the ability to identify process improvement opportunities and drive scalable solutions.

• Ability to establish governance, reporting, and operational consistency across multiple teams and stakeholders.

• Proven ability to navigate ambiguity, build partnerships, and drive alignment across technology and business organizations., Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position., Collaborating, Data Gathering and Reporting, Decision Making and Critical Thinking, Effective Communications, Industry Knowledge, Internal Controls, Operational Risk, Organizational Governance, Process Management, Regulatory Environment - Financial Services, Standard Operating Procedures, Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered., Bachelors

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning, PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.