IT Engineer I

• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary.
• End user support of Windows, MacOS and Linux endpoints.
• Administer, manage, configure and support enterprise applications.
• Manage tasks and projects, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
• Manage centralized administration of end-user devices and relevant services (i.e. Antivirus, OS Deployment, software installation, group policies, inventory, patching and routine maintenance).
• Coordinate problem resolution with vendors. Maintain communications with vendors during the problem resolution process.
• Provide support and maintain audio/video/VoiP equipment in conference rooms and meeting areas onsite/offsite.
• Assist with all IT related onboarding / offboarding process of all employees including accounts, laptop setup, software, mobile, licensing; working proactively with P&C (otherwise known as HR).
• Maintain hardware and software asset inventory and organization for end user devices, IT supplies, cabling, server rooms.
• Participate in user/equipment moves, repair/maintenance/support of IT hardware/software and applications.
• Ensure timely communications and resolution of end user issues and handling of service desk tickets.
• Create project plans, document internal procedures and processes.

Information Technology & Information Systems, Customer Support/Service, Problem Solving Skills, Identify Issues, Corrective Action, Microsoft Windows Operating System, Linux Operating System, Help Desk, Mac Operating System, Enterprise Applications, Are you passionate about solving technical problems and helping people? Do you have a talent for excellent customer service and communication and want to ensure our users have a seamless technology experience? Join our team where you’ll have opportunities to learn, grow, and advance your skills in a supportive environment., * 2-4 years of experience in supporting and deploying Windows, Mac and Linux systems

• 2-4 years of experience with Mobile Device Management(MDM) tools - Preferably Mosyle or Workspace One
• 2-4 years of experience with business applications (Google Workspace, Zoom, Slack, Okta)
• 2-4 years of experience supporting Active Directory, LAN/WAN access, A/V setups for conference rooms (preferably Neat bars)
• US Person requirement Due to export-control regulations, we can only consider “US persons” for this role. A “US person” is defined by federal law as a US citizen, lawful permanent resident (green card holder), refugee, or asylee. We are not able to provide visa sponsorship or transfer., * Bachelor’s Degree in a technical or business related discipline
• Experience imaging laptops
• Knowledge of Druva endpoint backup software
• Familiarity with remote support tools

• Flexible working schedule.
• Hybrid working + Home Office Stipend to cover the costs of working from home.
• Flexible Paid Time Off + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation.
• Annual bonus based on individual and company performance + other prizes and awards.
• We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed.

How is life at RTI

• We have been certified as a Great Place to Work for seven consecutive years both in Spain and the US. In addition, we were listed as one of the Best Companies for Women to Advance.
• We live and work by our core values, which emphasize excellence, teamwork, and reaching your potential. Our motto is “Enjoy the journey,” above all we must enjoy what we do and have fun at work. At RTI, you will work in a positive, supportive, diverse environment with a team that truly cares about you.
• We are defined by our “Working as One” culture and truly care about team’s interaction. That is why we plan trips for teams to get together in person, enjoy fun team-building activities and events, and feel more connected., Real-Time Innovations (RTI) is the data-streaming company for intelligent distributed systems. RTI Connext® software is the critical nervous system for over 2,000 designs across Aerospace and Defense, MedTech, Automotive, and Robotics. Connext is the only real-time data streaming platform that can both control demanding physical systems and integrate them with cloud applications. RTI helps organizations develop, deploy, and scale intelligence and physical AI from edge to cloud, faster. RTI Runs a Smarter World. Learn more at www.rti.com.