IT Service Delivery & Project Coordinator

Oversee IT service delivery and ensure services meet business requirements and expectations. Monitor and manage MSP/vendor performance against service expectations and contractual requirements. Coordinate programs, projects, and enhancement requests, including timelines, milestones, deliverables, and resource utilization. Facilitate resolution of operational and application service issues by coordinating with vendors, business teams, and development teams. Manage enhancement requests and mini projects, ensuring appropriate follow-through and successful completion. Monitor work queues, service performance, and operational health, identifying trends and recommending improvements. Prepare and communicate status reports and operational performance updates to business and IT leadership. Identify service delivery risks and compliance issues and coordinate appropriate corrective actions. Support contract oversight and administration in partnership with Procurement and Legal. Contribute to the development and improvement of IT service management processes, standards, and operational plans.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

Must Have Skills/Attributes: Program management, Project Management, SAP, Experience in program management, project management, service delivery, or related functions. (3 yrs), Experience managing service delivery activities and driving issue resolution through cross-functional teams. (3 yrs), Experience in IT Service Management or IT Service Delivery Oversight. (3 yrs), Basic familiarity with SAP IS-U and utility systems or processes. (3 yrs), Experience managing MSP/vendor performance and coordinating with business, vendor, and development teams. (3 yrs), BMC Helix (Remedy) or similar ticketing and service management tools. (1 yrs), Power BI for operational reporting and performance monitoring. (1 yrs)

Required Minimum Education: High School Diploma or equivalent

Preferred Education: Bachelor’s Degree

C2C is not available, High School Diploma or equivalent.

Preferred Education Bachelor’s Degree in Business, Management, Engineering, or a related field.

Required Experience 1-3 years of experience in program management, project management, service delivery, or related functions. Experience coordinating multiple workstreams, stakeholders, and operational activities. Experience managing service delivery activities and driving issue resolution through cross-functional teams.

Preferred Experience Experience in IT Service Management or IT Service Delivery Oversight. Experience managing MSP/vendor performance and coordinating with business, vendor, and development teams. Experience in utility industry or other highly regulated, compliance-focused environments. Basic familiarity with SAP IS-U and utility systems or processes. Experience managing enhancement requests or small-scale projects., Strong Project/Program Management and coordination skills. Excellent communication and organizational skills. Strong problem-solving and follow-through abilities. Ability to manage multiple priorities, work queues, and stakeholders simultaneously. Ability to drive operational issue resolution through cross-functional teams. Ability to work independently, exercise judgment, and ensure timely completion of deliverables.

Preferred Skills Power BI for operational reporting and performance monitoring. BMC Helix (Remedy) or similar ticketing and service management tools. Microsoft Office Suite, including Excel, Word, and Teams. Familiarity with SAP IS-U and utility business processes. Experience with service performance reporting, trend analysis, and operational health monitoring.