Solutions Engineer

UnlimitedIRL is looking for a technically sharp, detail-oriented Solutions Engineer to join our Los Angeles team. You’ll be the go-to technical resource for customers who buy streaming hardware from us, from solo IRL creators to businesses running professional productions. You’ll guide customers through equipment setup, configure end-to-end streaming workflows, and diagnose problems across hardware, software, and networking. The right candidate understands how a stream gets from a camera to a viewer and can pinpoint where things break along the way. The ability to communicate technologically complex concepts to customers with a professional but friendly tone is also a must.

WHAT YOU’LL DO

• Walk customers through the setup of encoders, bonded cellular units, cameras, audio gear, and related hardware

• Configure and optimize OBS scenes, sources, encoder settings, and plugins for customer workflows

• Set up and troubleshoot video transmission and playback workflows using protocols such as RTMP(S) and SRT

• Diagnose stream issues such as dropped frames, bitrate instability, high latency, audio desync, and disconnects

• Help customers optimize connectivity across cellular, Wi-Fi, and wired networks including multi-modem and bonded setups

• Support customers with popular remote production tools such as IRLToolkit and TVU Producer

• Read logs, stats, and diagnostics to isolate whether a problem is hardware, software, network, or platform related

• Communicate with customers through Discord, Email and in person

• Write clear documentation and troubleshooting guides

• Escalate complex issues and share product feedback with internal teams

• Be willing to travel periodically for live stream productions

TECHNICAL KNOWLEDGE

You don’t need to be an expert in every area below, but you should be comfortable in most of them and eager to learn the rest.

Streaming Software

• OBS Studio in depth: scenes, sources, filters, audio mixing, encoder settings

• OBS plugins and tools

• Bitfocus Companion

• Cloud and remote production tools such as IRLToolkit and TVU Producer

• Familiarity with other streaming software such as Streamlabs

• Phone based streaming software such as TVUGo, IRLPro and Moblin

Encoding and Video

• Familiarity with video codecs (H.264 and H.265/HEVC) and hardware vs. software encoding (NVENC, QuickSync, x264)

• Bitrate, resolution, frame rate, keyframe interval, and rate control (CBR vs. VBR)

• How encoding choices affect quality, latency, and stability on limited connections

Protocols and Delivery

• Streaming protocols including RTMP, RTMPS, SRT, and SRTLA, and when to use each

• Ingest servers, stream keys, relay servers, and cloud-based restreaming

• Streaming to platforms such as Twitch, YouTube, and Kick, including multistreaming setups

Networking

• Networking fundamentals: TCP vs. UDP, ports, NAT, DNS, and firewalls

• Diagnosing bandwidth, latency, jitter, and packet loss

At least 2 years of experience in technical support, live production, streaming, or a related field

• Strong proficiency in OBS

• A solid understanding of live streaming workflows from capture to delivery

• A methodical, detail-oriented approach to troubleshooting

• Patient, clear communication, with the ability to explain technical concepts to customers of all skill levels

• Ability to work full-time in our Los Angeles office

• Familiarity with AI tools including Claude Code / Design

NICE TO HAVE

• Hands-on experience with LiveU or TVU hardware

• Hands on experience of Sony camera operation such as the exposure triangle and audio setup, and general menu setup

• Experience running or supporting IRL streams in the field, * Bachelor’s (Preferred)

$70,000-$80,000 annual salary

• Healthcare & Dental through Kaiser

• Unlimited PTO

• 401k

• We have a wonderful office cat named Mr Business

UnlimitedIRL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $70,000.00 - $80,000.00 per year, * 401(k)

• Dental insurance
• Health insurance

UnlimitedIRL is a live streaming solutions company based in Culver City that provides hardware and production services to some of the internet’s largest live creators, worldwide. We help our customers go live with confidence, wherever their content takes them.