Security Project Manager

Join our dynamic team as a Security Project Manager in Charlotte, NC , where you’ll play a pivotal role in maintaining exceptional performance on-site at one of our key accounts. You’ll handle client issues, communicate with key contacts, and build strong relationships to enhance the client’s security services. Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You’ll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services.

Be the driving force behind our client’s success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations., Client Management:

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.

Operational Oversight:

• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.

Data and Financial Management:

• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.

Communication and Reporting:

• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.

Project/Program Management, Project/Program Management, Resolve Customer Issues, Reporting Skills, Data Analysis, Protective Services, Billing, Presentation/Verbal Skills, Maintain Compliance, Management Strategy, * At least (3) years of experience in Management, preferably in security industry

• Event/ large venue security experience strongly preferred
• Ability to pass and ace, an extensive screening process.
• Proven client relationship builder
• Professional, self-driven, and skilled in using Microsoft Office and CRM software.
• Strategic thinker and financial planner.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional materials. . .
• Excellent at written and verbal communication, customer service, and project management.

• Competitive Salary: $76,000 / year
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.