Product Support Supervisor

We are seeking an experienced and results-driven Product Support Supervisor to oversee and manage the Parts and Service Departments for a well-established heavy equipment and commercial truck dealership., * Supervise and manage daily Parts and Service Department operations.

• Oversee inventory levels, freight expenses, and parts management.
• Monitor departmental financial performance, budgets, and operational goals.
• Lead, develop, and train employees while managing staffing requirements.
• Handle inventory-related claims and ensure accurate processes.
• Coordinate training programs and improve team performance.
• Build and maintain strong relationships with customers and employees.
• Work closely with management to achieve business objectives and improve customer satisfaction.

This role is responsible for team leadership, inventory management, service and parts operations, financial performance, and customer satisfaction. The ideal candidate will have strong supervisory experience, knowledge of heavy-duty truck parts and services, and the ability to manage daily operations efficiently., * Proven leadership and supervisory experience.

• Inventory management experience.
• Knowledge of heavy-duty truck parts and related services.
• Experience with operational management, budgeting, staffing, and personnel procedures.
• Strong customer service and employee relationship management skills.
• Proficiency in Microsoft Office and general computer applications.
• Strong organizational, communication, and problem-solving skills.
• A safety-first mindset.