FLEX Manager, Hotel Transitions

The FLEX Manager, Hotel Transitions will support the successful execution of transitioning hotels across all Marriott International brands in the US & Canada with a focus on Hotel Terminations and Hotel Relicensing. This position will partner with key stakeholders including Legal, Development Asset Management, Owner Franchise Services (OFS), Accenture, and other stakeholders in the transition process including on the ground hotel teams executing the transition. This position will report to the Senior Team Leader, Openings & Transitions., * Provide support for multi-unit project management for hotel relicensing and terminations (100-130 annually)

• Provide remote support for hotel relicensing through email, calls, webinars, Microsoft Teams, and facilitate video conference calls to hotels undergoing management changes.
• Overview EID creation process, registration for business applications, audit user access, and complete access removal and registration for incoming management companies.
• Review overall performance of hotel in areas including digital performance, guestVoice, loyalty, and accountability; discuss best practices and targeted focus areas
• Coordinate initial contact and email notifications to owners/managers and conduct introduction calls to review the Management Transition Support program.
• Identify transition support needs, complete quarterly reviews of the support program, provide process/document recommendations and implement new initiatives including enhanced processes to support multiple hotels within a portfolio transacting at the same time (10+ properties)
• Design tools and resources to train and provide post transition support to properties. Coordinate training needs for incoming management companies.
• Manage system exit process for hotel terminations ensuring brand integrity, guest service, and data management in partnership with Marriott Bonvoy Redemption Department and Marriott’s Legal Department to provide data content for inclusion in the term agreement.
• Facilitate communications within Marriott regarding divestitures, closing of sales and reservation systems, guest notifications, shared services, and removal of proprietary items.
• Develop and maintain relationships with internal stakeholders assigned to process transitions. Conduct quarterly calls with internal stakeholders (guestVoice, Empower GXP, EAS, OFS, Contract Admin, MESH, mDASH, BSA, CI/TY etc.) to ensure program meets objectives of Marriott’s strategic focus
• Travel to terminating hotels to facilitate the Exit Walk and complete the Exit Walk Report.
• Liaise with the Executive Excellence team, Marriott Franchise Account Executives and Area Vice Presidents to provide updates and feedback on new franchise accounts
• Active participation in testing of new applications to be launched to franchise community (Marriott Identity Portal, mDASH, etc.)
• Act as point of escalation for owners/franchisees to assist with access issues to systems, inclusive of ServiceNow (SNOW) ticket management.

Ability to travel up to 40% of the time., Required

• 3+ years’ experience in Hotel Operations
• Project and Process Management Experience
• Strong hotel/market experience and/or knowledge with and familiarity of Marriott lodging products and brands.

Preferred

• Bachelor’s Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related major
• Hotel Front Office or Rooms operations experience
• Experience with and strong working knowledge of Marriott systems: MARSHA, Stay PMS, FOSSE, FSPMS, Lightspeed, Opera, OneYield, MiNT, guestvoice, Empower, Land-It, Digital Learning Zone, Product Catalog, Identity Shoppe, SNOW, OASIS, etc.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott Headquarters (HQ) supports a hybrid work environment that helps associates Be Connected. HQ based roles are generally hybrid and require regular in-office presence at the assigned location, including for candidates who live within commuting distance of HQ for a role listed as remote. Remote roles will be clearly identified in the job posting.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.