INFO TECHNOLOGY SPECIALIST I

to work shifts, weekends, and holidays. MAJOR DUTIES AND RESPONSIBILITIES Technical and Customer Service Support: 1. Support the IT needs of the West Hawaii Region to determine system requirements. This must be done in conjunction with plans and efforts of HHSC Information Technology organization in order to ensure that the plans fit within a coordinated and rational approach to achieving the priorities of the HHSC and its West Hawaii Region. 2. Utilize and monitor the IT ticketing system (ServicePro) to solve end-user technology related issues. 3. Provide basic IT assistance to various consultant firms, computer equipment vendors, hardware technicians, software vendors, technical organizations and other governmental agencies who are providing such services and to keep abreast of advancements in IT systems, including hardware and software, to assist in planning, developing and maintaining the facilities’ systems. 4. Assure confidentiality of data while also allowing for accessibility by authorized persons/departments and even the Region or Corporation, as a whole, where appropriate. 5. Assist with training users in the operation of multi-hospital IT systems. Works with hospital section managers to develop procedures for use of IT systems, and to identify changes to work processes and methods. 6. Provides technical support to department supervisors regarding hardware and software configuration, analysis and identification of operational problems, and prepares plans. Reviews, evaluates and acts on machine stoppages and error conditions. Advises or assists User Support Technicians in locating and correcting unscheduled machine halts (i.e., program or equipment malfunctions.) THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work

week. EDUCATION: Graduation with a Bachelor’s degree from an accredited four (4) year college or university. Excess experience of any administrative, professional, analytical, technical, or other responsible work which provided knowledge, skills and abilities comparable to those acquired in four (4) years of successful study while completing a college or university curriculum leading to a baccalaureate degree may be substituted on a year-for-year basis. EXPERIENCE: None required. Preferred Experience: one (1) year of progressively responsible work experience- (Paid, Intern, or volunteer) in any information technology related area which involved the systems analysis, design, programming, security and access management, database design and management, consulting, and/or installing and maintaining computer software applications, hardware, telecommunications, and web or network infrastructure equipment. The work should have demonstrated a basic knowledge and understanding of information technology principles, methods, techniques and practices; computer hardware, software and peripheral equipment; Networking, servers, and multiple operating systems. DESIRED SKILLS: Basic working knowledge of: electronic computers, data storage media/devices and other peripheral equipment, their capabilities and general processes; computer programming techniques; common office machines and equipment; basic principles and practices of governmental accounting; and mathematics up to and including college algebra. Knowledge of more technical aspects of IT, e.g., data base/data communication concepts, and of the principles and practices of public administration; management requirements relative to IT systems; and systems analysis and design is preferred but not required. QUALITY OF EXPERIENCE: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant’s overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that he/she has the ability to perform the duties of the position for which he/she is being considered. KNOWLEDGE OF: Basic mathematics; research methods and techniques; problem solving methods and techniques; report writing. ABILITY TO: Gather information from various sources; analyze and evaluate data logically; solve problems and draw logical conclusions; perform work thoroughly with attention to detail; communicate clearly and concisely both orally and in writing; prepare clear, complete and concise reports; and establish and maintain effective work relationships with others. ALL CIVIL SERVICE JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS The Hawaii Health Systems Corporation is an equal opportunity employer and complies with applicable state and federal laws relating to employment practices QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications. MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted. CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under the federal law for unrestricted employment and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation. VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service. HEALTH AND PHYSICAL REQUIREMENTS: Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation. Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship. MEDICAL/PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be contingent on successfully passing a pre-employment physical examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, two-step tuberculosis (TB) screen. The cost for physical examinations, except the cost for drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation. CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically, and any associated costs may be borne by the applicant. Applicable checks may include, but are not limited to, state and federal criminal history records, child abuse and neglect registry check, adult protective services registry and sex offender registry records, etc. If a job offer is made or employment is begun prior to completion of all