Desktop Support Technician

Looking for contractor for Windows 11. Might involve either making it available through windows updates but not everyone will be able to do it that way, might have to swap out assets for new laptop. Provide shipping or pick up laptops. Help with project. Provide technical support for desktop computer software programs, trouble shoot computer issues and deploy new computers to end users . Key Roles & Responsibilities:

• Perform technical troubleshooting and diagnose equipment-related issues.
• Identify and resolve technical problems to minimize operational downtime.
• Monitor and support the operation of machines and related systems.
• Conduct equipment diagnostics and identify potential issues.
• Provide technical support to ensure smooth day-to-day operations.
• Work with relevant tools and systems used by the client.
• Communicate technical issues and resolutions effectively with the team.
• Offer technical support and daily guidance to our end users
• Resolve technical problems for internal and external customers.
• Follow up with customers to ensure issue resolution.
• Troubleshoot and solve problems with vendors and systems.
• Handle sensitive information with confidentiality.

• Hands-on experience with technical troubleshooting and diagnostics is preferred.
• Experience with Cherwell (IT Service Management platform) is preferred, as it is one of the tools used by the client.
• Familiarity with other systems and tools currently used at the site will be an added advantage.
• PowerShell knowledge is a good-to-have skill but is not mandatory.
• Previous experience with equipment diagnostics will be an added advantage.
• Candidates with experience working in similar technical environments will be preferred.
• Minimum 4 years of related experience.
• Certifications such as A+, Net+, MCP, or CCNA preferred.

• Advanced proficiency in Microsoft Office Suite and Windows 11., * Microsoft AutoPilot, Microsoft Intune, Powershell, Dell Hardware Support, Bomgar, PatchMyPC, BeyondTrust. Prioritize candidates with practical technical troubleshooting experience.

• hands-on equipment and machine diagnostics experience.
• Cherwell experience is preferred.
• PowerShell knowledge is a plus, not a mandatory requirement.

• Focus on candidates with experience working in similar systems and technical environments. Education:

• Associate’s degree in computer science or related field, or equivalent experience.