BigPanda is seeking an experienced Technical Program Manager (TPM) to join our Professional Services team. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda’s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention. TPMs lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. They must quickly understand each customer’s IT support model, uncover their greatest pain points, and prioritize delivery of iterative outcomes that reinforce trust in BigPanda’s products and expertise. What you will do:

• Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.
• Quickly assess a customer’s IT operations model and guide changes that enable cross-department collaboration through BigPanda.
• Partner with Solutions Architects and Engineers to translate operational challenges into product requirements and best-practice designs.
• Develop and maintain roadmaps using data-driven analysis to guide direction, prioritize initiatives, and ensure alignment with customer outcomes.
• Partner with the enterprise sales team to ensure seamless Sales <> Services transitions and maintain alignment on critical value delivery work streams.
• Scope, prioritize, and deliver iterative outcomes that reinforce value realization.
• Identify key decision-makers and stakeholders in decentralized enterprise organizations; ensure the right people are “in the room” to drive adoption and change.
• Maintain clear and consistent communication with customer and internal stakeholders on project status, risks, and outcomes.
• Champion customer success stories and outcomes that validate BigPanda’s business value.
• Contribute to BigPanda’s best practices framework and support continuous improvement of our delivery methodology.

Project/Program Management, Technical Leadership, Professional Services, Project/Program Management, Technical Leadership, Artificial Intelligence (AI), Incident Response, Reliability Engineering, Event Management, Incident Management, * 6+ years project management experience with enterprise IT Projects or SaaS Implementations

• Experience with digital transformation projects and implementing operational improvements alongside technical solutions
• Demonstrated responsibility for timelines, deliverables, budget, and resources
• Detail-oriented, energetic, efficient individual with a “get it done” attitude
• Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads
• Experience developing risk identification and mitigation plans
• Experience developing and delivering value-oriented roadmaps
• Excellent communication skills; able to articulate complex project statuses to multiple stakeholders including C-Suite executives.
• Experience in AIOps or ITOps strongly preferred
• Ability to travel up to 10% for key project milestones

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits:

• Competitive equity
• Remote-first environment
• Unlimited PTO
• Twelve (12) paid holidays throughout the year
• Comprehensive health benefits

• PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.

• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• Dog friendly office
• Lunches provided in office
• Flexible work environment along with a work-from-home stipend to support remote work arrangements
• Values-based culture

Please note that visa sponsorship is not available for this position. Market competitive salary with an anticipated base compensation range of $161,500 - $190,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer

BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.