AI Technical Lead

• Shape and deliver AI agents and conversational solutions across the customer journey, from self-service and authentication to real-time agent assist, call summarization, automation and customer insights.
• Play a key role in our evolution from Genesys OnPrem to Genesys Cloud, defining how AI and agentic capabilities are embedded into our next-generation contact center architecture.
• Define architecture, engineering standards and key technical decisions, remaining hands-on when needed to ensure solutions are reliable, secure and scalable.
• Lead a multidisciplinary team of AI Engineers and QA Engineers, acting as the technical reference and taking solutions from business requirements through architecture, engineering, deployment and production. Build your team’s capabilities through mentoring.
• Collaborate closely with Product, Architecture, Security, Legal, platform teams and business stakeholders across different countries.

️ Tech Stack

• Agentic AI & LLMs

  LangGraph

  AWS Strands Agents

  CrewAI

  LangChain

  ReAct

  Plan-and-Execute

  Tool Usage

  Multi-Agent Orchestration

  Human-in-the-Loop

  RAG

  Embeddings

  Vector Databases

  pgvector

  OpenSearch

  Retrieval

  Re-ranking

  MCP (Model Context Protocol)

  REST APIs

  Event-Driven Architectures

  AWS Bedrock

  AWS Lambda

  AWS Step Functions

  Amazon EventBridge

  Amazon SageMaker

  Python 3.10+

  Git

  CI/CD

  Infrastructure as Code (IaC)

  Terraform

  AWS CDK

  LangSmith

  DeepEval

  Ragas

  promptfoo

  Test Automation

  API Testing

  End-to-End Testing

  Production Monitoring & Alerting

  Amazon CloudWatch

  CCaaS

  Genesys Cloud

  Amazon Connect

  NICE

  Conversational AI

  Voice Channels

  Digital Channels

• Technical Leadership: previous experience as Tech Lead, translating business requirements into technical designs, defining architecture, guiding engineering decisions and taking solutions through development, deployment and production.

• AI in Production: experience designing and building AI/ML or LLM-based solutions, with at least one solution successfully deployed to production; exposure to agentic systems, RAG, prompt engineering, evaluation and guardrails.

• Cloud-Native Architecture: experience designing cloud-native, distributed and integration-heavy solutions, ideally in AWS, with experience operating them in production.

• Engineering Excellence: Strong engineering practices across clean code, automated testing, CI/CD, code reviews, observability and production operations, with experience promoting shared standards through engineering chapters/communities of practice and mentoring other engineers.

• Languages: Fluent in Spanish and English

Soft skills & Mindset

• Leadership by example: you inspire through technical credibility, consistency and genuine care for people.

• Talent developer: you enjoy mentoring, giving feedback and seeing others grow, especially junior profiles.

• Team builder: you create a positive, collaborative and high-trust environment where people want to be.

• Pragmatic decision-maker: you balance perfection and delivery, and you are not afraid to make and explain difficult technical decisions.

• Strong communication and influence skills: with technical and business audiences, including management.

• Ability to manage multiple priorities and adapt quickly to change.

• Continuous learning mindset and passion for the rapidly evolving AI landscape., · Committed to Making a Difference

· Always Innovating

· Winning as a Team

Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better.

Technology is at the heart of everything we do, and we like to stay ahead of the curve. We don’t wait for new technologies to become mainstream: we explore, test and research them before they reach the market, so our customers always benefit from the latest innovation., The role will be based at our new technology site in Alicante. Backed by over 1,800 technologists worldwide and powered by one of Europe’s largest IoT platforms.

Your Future Team

You will join the IT Telephony team, one of the most critical functions in our organisation. The team runs the contact center platform that connects Verisure with its customers in 18 countries across Europe and Latam.

We are a multicultural team used to working internationally, so collaboration, flexibility and clear communication are part of our daily life. We run services where downtime is not an option, which gives us a strong sense of ownership and responsibility. At the same time, we keep a positive, close and supportive atmosphere, where people help each other and celebrate wins together.

The Opportunity

• Lead the technical transformation of our customer interactions, moving from traditional IVR and manual processes towards AI-powered conversational experiences across voice and digital channels., At Verisure, we are committed to building a diverse and inclusive workplace. We believe that collaboration, trust, and different perspectives make us stronger.