AI Engineer

We now have the opportunity for an AI Engineer - Agentic Systems & LLMs to join our Technology Department., * Design, build and operate AI agents and multi-agent conversational solutions for voice and digital channels, from prototyping through to production.

• Develop agentic workflows and RAG solutions, integrating LLMs with business systems, internal platforms and cloud services.
• Optimize real-time conversational experiences, focusing on latency, reliability, accuracy, error recovery and seamless human handover.
• Define and monitor AI quality and performance, continuously improving solutions across multi-country and multilingual environments.

️ Tech Stack

• Python 3.10+

  AWS Bedrock

  SageMaker

  Lambda

  Step Functions

  EventBridge

  LangGraph

  Strands Agents

  CrewAI

  LangChain

  Genesys Cloud

  RAG

  Vector Databases

  MCP

  REST APIs

  STT/TTS

  WebSockets

  Git

  CI/CD

• 3+ years of software development experience with Python, including at least 1 year building AI/ML or LLM-based applications.
• Experience building AI agents and agentic workflows, ideally using LangGraph, CrewAI, Strands Agents, LangChain or equivalent frameworks.
• Hands-on knowledge of RAG pipelines, embeddings, vector databases, retrieval techniques and LLM-based application patterns.
• Experience with conversational AI, chatbots or voice solutions, ideally deployed in production environments.
• Experience working with AWS and serverless architectures, plus Git and CI/CD practices.
• Fluent technical English, and Spanish, both written and spoken.

Soft Skills & Mindset

• Strong analytical and problem-solving mindset, with the ability to adapt quickly in fast-moving environments.
• Customer-centric approach, with attention to how AI interactions perform and feel for real customers.
• High ownership and accountability, comfortable working autonomously and driving solutions forward.
• Collaborative and continuous-learning mindset, able to work across technical, business and multi-country teams.

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better.

Technology is at the heart of everything we do, and we like to stay ahead of the curve. We don’t wait for new technologies to become mainstream: we explore, test and research them before they reach the market, so our customers always benefit from the latest innovation., The role will be based at our new technology site in Alicante. Backed by over 1,700 technologists worldwide and powered by one of Europe’s largest IoT platforms.

Your Future Team

You will join our IT Telephony team, the team responsible for Verisure’s contact center platform across 18 countries.

The team designs and delivers AI-powered conversational solutions that enhance customer interactions and support our teams, combining agentic AI with our contact center ecosystem to deliver scalable, secure and multilingual solutions., At Verisure, we are committed to building a diverse and inclusive workplace. We believe that collaboration, trust, and different perspectives make us stronger.