IT Manager

Do you have the leadership skills to manage critical IT infrastructure and support services within a fast-paced operational environment? Can you build and develop a high-performing IT team while ensuring exceptional support for colleagues across the site? Are you passionate about driving technology improvements, system reliability and innovation that enable operational success?

Exciting things are happening at GXO! We’re delighted to announce the expansion of our Fashion & Apparel operations with the launch of our newest distribution site in Burnley (BB10) supporting our Debenhams Group contract.

As an IT Manager, you’ll lead the site’s technology function, ensuring the reliable delivery of IT services that support a highly automated logistics operation. Working closely with operational leaders, engineering teams, customers and central IT functions, you’ll be responsible for maintaining business-critical systems, driving continuous improvement and ensuring technology remains an enabler of operational excellence.

Leading a team of 1st Line IT Support Technicians, you’ll be responsible for creating a responsive, customer-focused support function, developing team capability and ensuring colleagues receive excellent IT support across the operation., * Lead, coach and develop the site’s IT support team, creating a high-performing and customer-focused culture

• Manage the delivery of IT services, ensuring hardware, software, infrastructure and operational systems remain available and effective
• Oversee IT support activities, incident management, system monitoring and escalation processes to minimise operational downtime
• Build strong relationships with operational stakeholders, GXO central IT teams, customers and third-party suppliers
• Drive technology projects, continuous improvement initiatives, system upgrades and site IT strategy to support future growth

• Previous experience leading IT, infrastructure or technology support teams within a logistics, warehousing, manufacturing or operational environment
• Strong knowledge of IT infrastructure, end-user support, networks, hardware and business-critical systems
• Experience managing service delivery, incident resolution and IT performance against operational SLAs
• Proven people leadership experience, including coaching, development, performance management and succession planning
• Excellent stakeholder management and communication skills

This is a full time, permanent position working any 5 from 7 days on a 37.5 per hour week, We’re looking to offer a salary of up to £60,000.00 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.