NOC Team Lead - 24x7 GPU Operations

We are looking for a hands-on NOC Team Lead to run the day-to-day operation of our 24x7 GPU infrastructure environment. You will lead and develop a team of NOC engineers while remaining technically involved in GPU node diagnostics, bare-metal provisioning, incident response and data-centre operations.

You will also coordinate the suppliers and on-site partners who carry out physical work, including smart-hands teams, OEMs, facilities contractors and network carriers. This role suits an experienced NOC Team Lead, or a senior NOC engineer ready to take on broader people, service and operational responsibility.

Responsibilities:

• Lead, coach and develop the 24x7 NOC team, including training, skills development and shift performance.
• Remain hands-on with GPU server faults, bare-metal provisioning, firmware, BMC, re-imaging, networking and hardware diagnostics.
• Act as the NOC’s first technical escalation point and lead major incidents before escalation to SRE.
• Own NOC performance, SLAs, ticket quality, shift handovers and the 4-on, 4-off day/night rota.
• Monitor GPU infrastructure end to end and manage the full node lifecycle from diagnosis and repair through to burn-in and return to service.
• Coordinate smart hands, OEMs, facilities contractors and network carriers, ensuring work is completed safely and within agreed SLAs.
• Manage vendor support cases and RMAs with partners such as NVIDIA and HPE.
• Maintain accurate asset records, runbooks, known-error documentation and operational processes.
• Produce NOC reporting covering incidents, response and resolution times, backlog, GPU availability and supplier performance.
• Drive continuous improvement by identifying recurring faults, strengthening processes and improving how the team operates.

• 5+ years’ experience in NOC, infrastructure or data-centre operations, with team leadership or mentoring experience.
• Strong hands-on Linux and bare-metal server skills, including BMC/IPMI/Redfish, firmware, provisioning and hardware troubleshooting.
• Good networking knowledge across Layer 2/3, routing, switching, optics and cabling.
• Experience leading incidents, working to SLAs and using ITIL-based incident, problem and change processes.
• Experience with monitoring and ITSM tools such as Prometheus, Grafana, PagerDuty, HaloPSA or ServiceNow.
• Experience managing suppliers and smart-hands partners, with a calm, organised approach to working in a 24x7 environment.

Desirable Skills & Experience:

• Experience with NVIDIA GPU infrastructure, including HGX, DCGM, nvidia-smi, NVLink/NVSwitch and GPU diagnostics.
• Knowledge of InfiniBand/RoCE, Kubernetes or Slurm, and infrastructure automation such as Ansible or Terraform.
• Familiarity with data-centre facilities, NetBox/DCIM, hardware RMAs and Python or Bash scripting.
• Experience in GPU cloud, bare-metal hosting, colocation or managed services.

Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.