Application Training Specialist

• Presents and trains on business applications efficiently and effectively, both onsite and virtually, using best practices
• Supports product implementations through training and education
• Support the development of unique training curriculums, keeping it up to date and contextually relevant
• Support the development of training aids, handbooks, videos and reference documents
• Promotes best practice workflows and identifies barriers to utilization of them
• Performs general administrative duties, such as coordinating registration and invitations, schedule training sessions and scheduling locations
• Prepare training locations ensuring instructors and trainees have the necessary tools for effective training
• Communicate all training programs timely
• Maintains records of training activities including attendance, assessment results and completion of training to monitor for quality results
• Perform basic project planning activities
• Addresses and responds to customer training inquiries via ticketing system
• Meet or exceed departmental KPIs
• Adherence to a training budget including record of expenses
• Represents the organization professionally at all times, supporting the mission, goals and objectives
• Any additional responsibilities not listed above and deemed necessary

• Associate’s degree or equivalent experience required
• Previous experience of providing instruction to a group of people
• Strong client focus
• Value relationships; demonstrate professional respect and innovative mindset
• Confident working with varying types of heath care professionals
• Ability and comfort in presenting to audiences of varying sizes
• Approach problem solving that involves systems thinking - understanding how the process works and how people are impacted by your decisions
• Strong communication skills
• Understand sense of urgency and fast-paced environment; strong organizational skills
• Must be able and willing to travel and attend business meetings on weekends or outside of standard business hours, as needed.
• Must be able to travel to CPG locations, Catalyst Platform client sites, and Catalyst affiliate offices as business needs require.

Preferred Experience:

• 2+ years of healthcare experience
• 2+ years of Athena experience
• Experience with Microsoft Office Applications
• Experience with an LMS (Learning Management System)