Support Engineer for PAYGO

Thousands of developers and companies use Exa on pay-as-you-go. As the Support Engineer for PAYGO, you own all of their inbound questions: getting started, search quality, billing, errors, integrations, and real bugs. The volume is high and every day is different.

It’s one of the fastest ways to learn Exa end to end. You’ll work with our AI support tools, the docs, Product and Engineering, and you’ll see what developers build with Exa before anyone else does. Some of the people writing in are tomorrow’s biggest customers, and you’ll be the one who spots them.

In this role, you will:

• Own the PAYGO queue: answer what the AI first line can’t, quickly and clearly
• Debug with customers: reproduce issues with the API, read their code and send working fixes
• Triage well: production issues and unhappy customers first, everything else in order
• Escalate with full context: bugs to Engineering, product gaps to Product, and anything you can’t resolve to the Support leader
• Spot growth: flag PAYGO accounts that look like future enterprise customers to Sales
• Improve the AI first line: fix the docs, help center and agent workflows so the same question doesn’t need a human twice
• Spot patterns across tickets and turn them into product feedback, * Have worked in support, developer relations or a customer-facing technical role at a developer-tools, API or AI company
• Have built side projects with LLMs, RAG or agents
• Enjoy being the person who finally figures out what’s going on
• Want to grow into an FDE or Solutions Architect role over time
• Care deeply about the problem of organizing the world’s knowledge and making it accessible to machines

This is a remote role based in the US. We’re happy to sponsor international candidates (e.g., STEM OPT, OPT, H1B, O1, E3). In addition to premium healthcare benefits (medical, dental, vision), we also offer fertility benefits and a monthly wellness stipend to all of our employees., Develops dashboards, reports, KPIs, data models, and API-driven pipelines using Tableau, Power BI, Smartsheet, SQL, and related tools. The role validates and analyzes data, supports PMO reporting and maturity assessments, improves automation and data quality, and provides insights for program reviews and leadership decisions. It also coordinates Change Board Meetings and collaborates with cross-functional teams on reporting requirements. Top Skills: APIsETLExcelPower BISmartsheetSQLTableauUnixWindows Cox Enterprises

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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• Programming experience: you can read unfamiliar code, call an API and debug a failing request
• Clear, short writing. Customers can act on your answers without coming back
• You learn fast and keep quality high when the volume is high
• Good judgment on what to answer yourself and what to escalate
• Comfort working AI-first, with AI tools and agents as part of your daily workflow
• Early-career candidates are welcome

Be an Early Applicant Remote Hiring Remotely in USA 115K-225K Annually Entry level Remote Hiring Remotely in USA 115K-225K Annually Entry level Own the high-volume PAYGO support queue, helping customers with onboarding, search quality, billing, errors, integrations, and API bugs. Reproduce issues, debug customer code, provide clear fixes, triage production problems, and escalate effectively to Engineering, Product, or Support leadership. Identify potential enterprise accounts, improve documentation and AI support workflows, and surface recurring product feedback. The role is remote in the US and supports developer-focused customers. The summary above was generated by AI About Exa

We raised a $250M Series C to build the search engine for AIs. Led by a16z, with existing investors Benchmark, Lightspeed, and YC doubling down, the round brings Exa’s valuation to $2.2 billion.

Exa is building a search engine for the AI era. Our Search API currently powers Agents, Fortune 500s, and AI labs as we transform an industry that hasn’t been disrupted since the 90s. We’re a largely SF-based team of ~100 from Harvard, MIT, Meta, Google Research, ex-founders, and dropouts alike.

We are rapidly building the most intelligent search engine in history. We’re high agency, low-ego, and united by the feeling that this is one of the last problems worth getting right.