Web Developer

WellnessSpace Brands is seeking a mid-level Web Developer to build and improve the internal tools and integrations used by our customer support team. This position works closely with support leaders to identify workflow challenges, prioritize requests, and deliver practical solutions in PHP, JavaScript, and MySQL. The ideal candidate combines hands-on web development experience with direct customer support experience and can respond quickly to day-to-day operational needs.

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· At least 3 years of relevant web development experience.

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· Hands-on experience with HTML, JavaScript, PHP, and MySQL.

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· Direct customer-facing support experience, not solely experience providing technical support to a support department.

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· Fluent written and spoken English with the ability to communicate clearly with technical and nontechnical colleagues.

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· Strong organization and follow-through, including the ability to acknowledge or respond to support team requests within the same business day.

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· Comfort writing and maintaining plain PHP and JavaScript without relying on a framework.

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· Ability to manage competing priorities and work independently in an on-site environment.

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Preferred Qualifications

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· Experience with ticketing or customer support platforms such as Zendesk, Freshdesk, or HubSpot.

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· Experience building and maintaining API integrations between business applications.

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· Automated testing experience with tools such as PHPUnit or JavaScript testing frameworks.

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· Regular, responsible use of AI-assisted coding tools such as Claude, Codex, or GitHub Copilot., · Clear prioritization and timely communication when support requests compete for attention.

· Build, enhance, and maintain internal tools and integrations that support customer service operations.

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· Partner with customer support leaders to understand workflow pain points and recommend practical improvements.

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· Receive, evaluate, and prioritize requests from the customer support team based on urgency and business impact.

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· Maintain existing support tools developed in PHP, JavaScript, and MySQL.

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· Develop API integrations between ticketing, customer service, and other business systems.

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· Write and maintain automated tests for new and existing tools.

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· Troubleshoot defects, document solutions, and support reliable day-to-day operation of internal applications.

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· Communicate progress, tradeoffs, and technical recommendations clearly to nontechnical stakeholders.

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