Principal Product Manager, AI Platform

Own the agentic AI platform that supports products across a fintech business serving banks and credit unions. This hands-on, zero-to-one role will set platform direction while working closely with engineering and guiding a team of product managers.

What You’ll Do

• Set platform priorities and direction in close partnership with engineering leadership and product peers.
• Balance requests across voice, chat, contact center, collections, and fraud products to determine what to ship first.
• Assess the platform to identify capabilities to consolidate, build, or sunset across product lines.
• Own platform contracts, including APIs, versioning, deprecation, and migration strategies for consuming teams.
• Stay hands-on by partnering with engineers on outcomes and building with AI tools and workflows.

• 8 to 15 years of product management experience, including recent Staff or Principal-level ownership at a Series A to Series D startup.
• Experience taking a product from concept to launch and owning a multi-component platform used by multiple product teams.
• Background in AI, fintech, or enterprise platforms, with experience in AI/ML platform capabilities such as LLM orchestration, RAG, agents, fine-tuning, and model evaluation.
• Experience governing APIs, versioning, deprecation, and migration across platform consumers.
• Hands-on experience building AI agents, scripts, or workflows beyond prompting, with a background in software engineering, data engineering, or a related technical discipline.
• A bachelor’s degree and a track record of sustained product ownership.