ServiceNow AI Platform Engineer
Robotics Technologies LLC
Dallas, TX, United States
5 days ago
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Role details
Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Compensation
$162,240
Working hours
Regular working hours
Job source
Tech stack
Artificial Intelligence
Application Integration Architecture
Python (Programming Language)
Chatbots
Retrieval-Augmented Generation
Large Language Models
Prompt Engineering
Agentic-AI
AI Platforms
Virtual Agents
Restful APIs
Servicenow
Job description
Design, build, and operationalize AI-powered capabilities within ServiceNow using Now Assist, GenAI, AI Agents, workflow automation, and enterprise integrations. Enable intelligent automation and business productivity through AI-driven solutions. The requirements align with ServiceNow GenAI and enterprise AI integration capabilities referenced in ServiceNow Solution Architect (ITSM, Catalog & GenAI).docx., * Configure and implement ServiceNow AI and Now Assist capabilities.
- Design GenAI-driven use cases for case summarization, knowledge generation, virtual agents, and task automation.
- Build AI-assisted workflows and automation solutions.
- Integrate external LLMs and AI services with ServiceNow.
- Develop prompt engineering and RAG-based solutions.
- Configure AI governance, monitoring, and security controls.
- Support AI adoption and business value realization.
- Collaborate with architects and process owners to identify AI opportunities.
Requirements
- Experience with ServiceNow AI, Now Assist, and Conversational AI.
- Knowledge of LLMs, Prompt Engineering, RAG, and AI Agents.
- Experience with REST APIs, Integration Hub, and enterprise integrations.
- Understanding of workflow automation and ServiceNow platform architecture.
- Python and AI framework knowledge preferred.
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