Salesforce Forward Deployed Engineer Lead (Agentforce)

Accenture’s Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we’re the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We’re building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here to find out more about Accenture’s Salesforce practice.

You Are:

An Associate Manager, Forward Deployed Engineer (FDE) who helps clients accelerate their adoption of Agentic AI using Salesforce Agentforce and Data Cloud. You bring together deep Salesforce platform knowledge, business process expertise, solution architecture, and hands-on AI implementation to translate complex business challenges into scalable, production-ready agentic solutions. You work directly with clients to identify high-value AI opportunities, design intelligent agent workflows, and build and validate Agentforce solutions that drive measurable business outcomes. Complex problems don’t faze you, thanks to your analytical, problem-solving, and hands-on technical skills, and you bring out the best in your team and your clients.

The Work:

1. Agentic AI Strategy & Use-Case Discovery

• Partner with business and technology stakeholders to identify and prioritize Agentforce use cases.
• Lead discovery workshops to understand business processes, pain points, and automation opportunities.
• Translate business requirements into agentic workflows, functional designs, and implementation roadmaps.
• Define measurable business outcomes and success criteria for AI deployments.

1. Agentforce Solution Design & Implementation

• Design, configure, and deploy Salesforce Agentforce solutions.
• Build and configure agents, topics, instructions, actions, and orchestration workflows.
• Leverage Salesforce Flow, Apex, APIs, and platform capabilities to enable agent actions.
• Develop rapid prototypes and proofs of concept to demonstrate business value.
• Partner with technical architects and developers on complex integrations and solution architecture.

1. Data Cloud & Enterprise Integration

• Leverage Salesforce Data Cloud / Data 360 to support grounded and context-aware AI agents.
• Understand data ingestion, harmonization, identity resolution, and retrieval patterns.
• Support integration between Agentforce, Salesforce Clouds, and enterprise systems.
• Ensure agents have access to relevant, trusted enterprise data while respecting security and governance requirements.

1. Client Delivery & Technical Leadership

• Serve as a client-facing FDE throughout discovery, design, implementation, and deployment.
• Lead Agile delivery activities, backlog prioritization, sprint planning, and stakeholder alignment.
• Coordinate cross-functional teams to deliver Agentforce solutions.
• Establish testing, evaluation, monitoring, and continuous-improvement practices for AI agents.
• Mentor junior team members and contribute to reusable FDE delivery assets.

1. AI Value Realization

• Define KPIs to measure agent effectiveness, adoption, accuracy, task completion, and business impact.
• Identify opportunities to scale successful agentic solutions across business functions.
• Help clients transition from isolated AI pilots to enterprise-scale Agentforce adoption.

Salesforce.com, Cloud Computing, Salesforce.com, Customer Relations, Analysis Skills, Artificial Intelligence (AI), Business Processes, Customer Support/Service, Problem Solving Skills, Customer Acquisition