Information Technology Systems Administrator

The Information Technology (IT) Systems Administrator’s role is to manage, maintain and tune in-house computer network, server, storage and software systems to ensure high levels of availability and security of the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with museum goals and industry best practices. The IT Systems Administrator reports to the Senior Manager, IT., Strategy & Planning

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end users and department managers

Acquisition & Deployment

• Coordinate with consultants, colleagues, and others to implement systems that utilize industry best practices to meet museum objectives
• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing network, server, storage and software systems throughout the museum

Operational Management

• Manage, maintain and tune computer network, server, storage and software systems
• Ensure the integrity and security of data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance
• Perform network and security audits and mitigate vulnerabilities
• Maintain and monitor backup and disaster recovery solutions
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on computer network, servers, storage and software; escalate incidents as necessary
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
• Analyze computer network, server, storage and software systems performance
• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
• Conduct and participate in research and testing of emerging products, services, protocols, and standards in support of systems/software procurement and development efforts
• Develop, document, and maintain policies, procedures and associated training plans for systems administration and appropriate use
• Provide guidance to members of the IT Department and other colleagues at the museum

Perform additional duties as needed

• A bachelor’s degree in Computer Science or related technical field or equivalent work experience
• Five years’ related work experience, or an equivalent combination of education and work experience
• Extensive technical knowledge of network, server, storage and PC operating systems and hardware
• Excellent troubleshooting skills and methodology
• Excellent project management skills and/or substantial exposure to project-based work structures
• Experience writing and maintaining technical documentation
• High level of interpersonal skills
• Good ability to think logically combined with creativity to solve an unusual array of questions and problems
• Organized, work effectively under pressure, and manage multiple tasks
• Ability to maintain confidentiality within and outside the museum
• Ability to work on-call evenings, weekends and holidays from time to time, * Experience supporting a hybrid work environment
• Familiarity with administering cross-platform environments (MacOS, Windows)
• Familiarity with VMware
• Familiarity with cloud services (AWS, Azure, Google Workspace)
• Familiarity with network infrastructure components, including Palo Alto, Cisco and Meraki gear

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is based in San Francisco, California with staff expected to work onsite a certain number of days per week based on department requirements
• Applicants must be authorized to work in the U. S.; we are unable to sponsor or take over sponsorship of employment Visa at this time
• Ability to move from place to place; Use a computer and general office equipment; lift and carry up to 40 lbs. short distances, grasp, twist, reach and bend