IT Analyst

At Golden Valley Memorial Healthcare, technology plays a critical role in delivering exceptional patient care and supporting the employees who make that care possible. As an IT Analyst, you’ll help ensure healthcare applications and information systems operate efficiently, securely, and effectively across the organization. You’ll collaborate with clinical, operational, and administrative teams to optimize workflows, solve problems, and implement technology solutions that directly support our mission of improving the health and well-being of our communities., The IT Analyst is responsible for supporting, configuring, maintaining, and optimizing healthcare software applications and information systems that support clinical, financial, and operational workflows. This position partners with end users, vendors, and Information Technology team members to troubleshoot issues, implement enhancements, support software upgrades, and improve system performance. The IT Analyst helps ensure technology solutions align with organizational goals, regulatory requirements, and best practices while promoting an exceptional user experience.

What You’ll Do

Provide support, configuration, maintenance, and optimization of healthcare applications, including electronic health records (EHR), billing systems, scheduling platforms, and other healthcare technology solutions.

Deliver advanced application support by investigating, troubleshooting, and resolving software-related issues while minimizing disruption to patient care and business operations.

Partner with clinical, financial, operational, and administrative departments to evaluate workflows, identify opportunities for improvement, and implement system enhancements.

Assist with software implementations, system upgrades, patches, testing, validation, and deployment activities to ensure successful adoption and functionality.

Develop and maintain documentation related to system configurations, troubleshooting procedures, workflows, and application support processes.

Coordinate with software vendors regarding issue resolution, product updates, new functionality, and implementation support.

Assist in developing training materials and provide education to end users regarding system functionality, enhancements, and best practices.

Support compliance efforts by ensuring applications and processes align with HIPAA, HITECH, organizational policies, and healthcare industry regulations.

Monitor application performance, data integrity, and user adoption to help maximize operational effectiveness and patient care outcomes.

Analysis Skills, Information Technology & Information Systems, Healthcare, System Operations, Analysis Skills, Problem Solving Skills, Information Technology & Information Systems, Healthcare Software, Patient Care, Software Administration, Associate degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or related field; or equivalent combination of education and experience.

Strong analytical, troubleshooting, and problem-solving skills.

Knowledge of software applications, databases, and information systems.

Ability to communicate effectively with technical and non-technical users.

Strong organizational skills with the ability to manage multiple priorities.

Commitment to customer service and continuous improvement.

Preferred Qualities

Experience supporting healthcare applications or healthcare information systems.

Knowledge of Electronic Health Record (EHR) systems and healthcare workflows.

Experience with software implementation, testing, and system optimization.

Understanding of healthcare regulations and data privacy requirements.

Relevant technical certifications or healthcare IT experience.

What Success Looks Like

Technology solutions operate efficiently and support organizational goals.

User issues are resolved accurately and in a timely manner.

System enhancements improve workflow efficiency and user satisfaction.

Software upgrades and implementations are completed successfully with minimal disruption.

Documentation remains accurate, organized, and up to date.

Compliance standards are consistently maintained.

Strong collaboration exists between Information Technology and operational departments.

Technology resources help improve patient care, employee productivity, and organizational performance., This position requires prolonged periods of sitting, standing, walking, and computer use. Responsibilities may include lifting and transporting technology equipment up to 25 pounds, traveling between organizational locations, and participating in occasional after-hours support activities as needed.

Education, Certifications & Licensure

Associate degree in Information Technology, Computer Science, Healthcare Informatics, Business Information Systems, or a related field required; bachelor’s degree preferred.

Relevant industry certifications such as CompTIA, Microsoft, ITIL, Healthcare Information and Management Systems Society (HIMSS), or related certifications are preferred.

At Golden Valley Memorial Healthcare, we offer benefits and opportunities that support your well-being, growth and long-term goals.

• Competitive pay and opportunities for additional incentives
• Generous paid time off and a focus on work-life balance
• Medical, dental and vision coverage
• Retirement benefits with employer contributions
• Tuition assistance to help you continue your education
• Career growth, leadership development and advancement opportunities
• Support for professional development and continuing education
• Employee recognition programs and a culture that values your contributions.

Your Career. Your Golden Opportunity.

Join a team where compassion, excellence and connection guide the work we do everyday. At Golden Valley Memorial Healthcare, you’ll have the opportunity to grow, make a meaningful impact and help deliver the Golden Standard of Care to the communities we serve.

At GVMH, you’ll work alongside dedicated professionals who are passionate about serving patients, providers, and one another. We offer opportunities for professional growth, meaningful work, and collaboration in an environment where innovation and service excellence are valued. Your contributions will directly support the technology systems that help our caregivers deliver exceptional care every day.