HMIS Technology and Support Manager

The HMIS & Technology Support Manager serves as the organization’s primary resource for the Homeless Management Information System (HMIS/COHMIS), data quality, operational reporting, and day-to-day staff technology support. This hands-on position helps ensure accurate and timely information for program operations, leadership decisions, funder reporting, and applicable compliance requirements. The role also coordinates routine computer, printer, account-access, and Microsoft 365 support, working with outside IT providers on more complex issues. This is an operational data and technology support role-not a software engineering, programming, or advanced network infrastructure position. HMIS Administration, Data Quality & Compliance Administer and support staff use of HMIS/COHMIS, including user access requests, permissions coordination, routine troubleshooting, and workflow guidance. Monitor data accuracy, completeness, timeliness, and consistency; identify errors and work with program teams to correct them. Support compliance with applicable HUD, Continuum of Care, coordinated entry, funder, confidentiality, and HMIS reporting requirements. Train and assist case managers, intake staff, peer support staff, and program leaders on data entry standards, reporting processes, and proper handling of sensitive client information. Reporting, Analysis & Performance Tracking Prepare recurring and ad hoc HMIS reports, dashboards, and key performance indicators for leadership, funders, and community partners. Track shelter and day-center utilization, guest progression, housing outcomes, service engagement, and other program measures. Analyze trends, verify report accuracy, explain findings clearly, and help departments use results to improve services and operational decisions. Technology Support & IT Coordination Set up and provide basic troubleshooting for staff computers, printers, and shared devices; coordinate repairs and replacements as needed. Assist with Microsoft 365 tools, including Outlook, Teams, SharePoint, and OneDrive; coordinate email account creation and access changes through authorized administrators or IT vendors. Coordinate employee onboarding/offboarding technology needs, equipment assignment, user-access requests, and permissions reviews. Help staff resolve routine connectivity, Wi-Fi, and VoIP phone issues; escalate network, cybersecurity, server, and advanced technical matters to the designated IT provider. Maintain basic technology inventory, support documentation, troubleshooting guides, and relevant standard operating procedures. Operational Systems & Program Support Help improve practical workflows and existing tools for shelter/day-center intake, meal services, hygiene, laundry, incident reporting, staff activity tracking, and inventory or asset management. Create or maintain straightforward forms, spreadsheets, trackers, and standardized procedures; coordinate more complex system changes with appropriate vendors. Partner with program leaders and frontline staff to support new services, troubleshoot process gaps, and align data and technology tools with daily operations., This is a start-up environment that values high standards of accountability, mutual respect, perseverance in the face of new and evolving challenges, flexibility, and a commitment to continuous improvement. We also believe a sense of humor and the ability to have fun while doing meaningful work are essential to our culture. Disclaimers: Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. This job description is intended to describe the general nature and level of work being performed. It is not designed to be a comprehensive listing of all duties, responsibilities, or qualifications. Duties, responsibilities, and activities may change at any time, with or without notice. Powered by JazzHR

Experience using HMIS/COHMIS or a comparable social-services, housing, or case-management information system strongly preferred. Experience producing reports, managing data quality, and working with Microsoft Excel and Microsoft 365 required. Comfortable providing basic hands-on computer and printer support and communicating with external IT providers; advanced engineering or programming skills are not required. Strong attention to detail, confidentiality, customer service, organization, problem-solving, and ability to train nontechnical staff. Experience in homeless services, housing, nonprofit programs, or community services preferred. The Successful Candidate: Mission-driven with a commitment to improving outcomes for individuals experiencing homelessness Strong systems thinker who can design practical, scalable workflows Able to translate data into clear, actionable insights for diverse audiences Hands-on problem solver comfortable with both technical and operational challenges Collaborative and approachable, with the ability to build trust across frontline and leadership teams Detail-oriented, ensuring data accuracy, compliance, and strong documentation Adaptable and resourceful in a fast-paced, evolving nonprofit environment

Salary dependent on experience, beginning at $70,000 Paid time off plan begins at 3-weeks (15 days) per year. 1 hour of sick time accumulated for every 30 hours worked 403(b) Retirement Savings plan with an employer match of 3% subject to vesting schedule. 10 paid Holidays annually Comprehensive Medical, Vision, and Dental Insurance coverage. Benefits & Perks: We offer a competitive benefits package designed to support our employees both personally and professionally, including:

• Paid Time Off (PTO): Starting at two (2) weeks per year
• Retirement: 403(b) Retirement Savings Plan with a 3% employer match, subject to a vesting schedule
• Holidays: Ten (10) paid holidays annually