IT Operations Engineer

• Provide Tier II/III technical support for end users and oversee daily help desk operations.
• Install, configure, maintain, and troubleshoot servers, networks, and IT infrastructure.
• Monitor system performance and ensure maximum uptime across multiple locations.
• Support Windows server environments, Active Directory, network switches, routers, firewalls, and virtualization technologies.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Manage user accounts, permissions, and security policies.
• Perform system updates, backups, disaster recovery procedures, and routine maintenance.
• Document IT processes, procedures, and technical solutions.
• Collaborate with vendors and internal departments to implement new technologies and improve IT operations.
• Maintain compliance with company security standards and best practices.

Information Technology & Information Systems, Information Technology & Information Systems, Computer Science, Systems Administration/Management, Network Administration/Management, Help Desk, Operations Management, Identify Issues, Microsoft Active Directory, Communication Skills, * Bachelor’s Degree in Information Technology, Computer Science, or a related field required.

• 2-3 years of experience in IT operations, systems administration, or network administration.
• Experience managing help desk operations.
• Strong knowledge of network infrastructure, server administration, and troubleshooting.
• Experience supporting Windows environments, Active Directory, and Microsoft technologies.
• Excellent problem-solving and communication skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Must be able to travel regularly between the Midway and Tazewell, TN facilities.
• Valid driver’s license and reliable transportation required.
• IT, Helpdesk, Network, Server, Engineer