Network Engineer

Robert Half is working with a client seeking a Network Engineer.

• Assist in the deployment of Connected Communities (Smart Home) program, which may include smart locks, access control, video intercoms, community-wide managed networks, package lockers, and more
• Drive adoption and engagement in partnership with onsite teams, operations, marketing, engineering, and asset services in an effort to drive leasing activity
• Monitor system health, user provisioning, and platform documentation as security patches and firmware upgrades roll out; Coordinate test plan and corrective actions
• Troubleshoot hardware, software, and connectivity issues; Coordinate service tickets and escalations with vendors; Manage incidents through resolution
• Maintain telecom inventory for Commercial and Residential; Assist in processing monthly recurring billing; Investigate any billing discrepancies and disputes
• Assist with any acquisition / disposition activities for assets on Commercial and Residential; Includes inventory assessment, equipment recovery, account transfers, and service disconnects

• Bachelor’s degree in Information Technology, Telecommunications, Engineering, Business or related discipline
• 4-6 years of experience supporting technology at an Infrastructure level; Working knowledge of networking fundamentals, including LAN/WAN, TCP/IP, Wireless protocols, ISP service delivery, VoIP, and network connectivity
• Experience deploying and supporting PropTech solutions, including access control systems, smart locks, video intercoms, managed Wi-Fi networks, package management solutions, IoT devices, or related platforms
• Experience coordinating with third-party technology vendors, internet service providers, and managed service providers to resolve service interruptions and technical issues; Manage support tickets, incident response, escalations, root cause analysis, and issue resolution through closure
• Strong analytical, organization, and communication skills with the ability to manage multiple projects, priorities, and stakeholders simultaneously
• Willingness and ability to travel to Commercial and Residential assets, as needed

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.