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EUC Endpoint Engineer

Robotics Technologies LLC
Dallas, TX, United States
4 days ago
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Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Compensation
$137,280
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Microsoft Windows Active Directory Application Programming Interfaces (APIs) Data Analysis Apple IOS Safari (Web Browser) Apple Mac Systems Application Packaging Microsoft App-V Microsoft Azure Bash Shell BitLocker Drive Encryption
+38 more
Microsoft Outlook Cloud Computing Configuration Management Databases Multi-Factor Authentication Web Browsers JSON Network Troubleshooting Log Analysis System Center Configuration Manager Windows API Virtual Desktops Public Key Infrastructure Windows PowerShell Role-Based Access Control Remote Desktop Services Azure Active Directory Microsoft SharePoint Single Sign-On Software Deployment Software Vulnerability Management Extensible Markup Language (XML) Enterprise Software Applications Office365 Workspace ONE Software Troubleshooting Microsoft InTune Azure Security Center Microsoft Onedrive Microsoft Fabric Deployment Automation Performance Monitor Apple Business Manager Windows Security Casper Suite 3-tier Architectures CIS Benchmarks Event Viewer Servicenow

Job description

  • Manage and support Windows 11, Intune, SCCM/MECM, Windows Autopilot, Group Policy, Active Directory, and Microsoft Entra ID.
  • Manage Windows security features including BitLocker, Microsoft Defender for Endpoint, Windows LAPS, and security/compliance policies.
  • Support macOS, iOS, and iPadOS devices using Intune, Jamf Pro, Workspace ONE, and Apple Business Manager.
  • Configure Apple device enrollment, configuration profiles, FileVault, applications, and device policies.
  • Package and deploy enterprise applications using MSI, MSIX, Win32, EXE, App-V, PKG, and DMG formats.
  • Manage application dependencies, detection rules, supersedence, silent installation, uninstall processes, and rollback plans.
  • Deploy applications through Intune, Company Portal, SCCM/MECM, and Software Center using pilot groups, phased deployments, and deployment rings.
  • Manage Windows Update for Business, update rings, Delivery Optimization, and endpoint reporting.
  • Develop automation and troubleshooting scripts using PowerShell, Microsoft Graph API, Microsoft Graph PowerShell, Bash/Z shell, JSON, and XML.
  • Support modern provisioning and migration using Autopilot, Entra Join, Hybrid Entra Join, co-management, and tenant attach.
  • Assist with migration from traditional imaging, Group Policy, and legacy software-distribution platforms to modern cloud-based endpoint management.
  • Support MFA, Conditional Access, RBAC, SSO, certificates, PKI, and least-privilege administration.
  • Implement endpoint security and compliance using Defender, CrowdStrike, BitLocker, FileVault, Microsoft Purview, security baselines, and vulnerability remediation.
  • Provide advanced troubleshooting using Endpoint Analytics, Intune/SCCM reporting, Event Viewer, Reliability Monitor, Performance Monitor, registry/log analysis, and network troubleshooting tools.
  • Support Azure Virtual Desktop, Windows 365 Cloud PC, Remote Desktop Services, and other virtual desktop/application platforms.
  • Support Microsoft 365 applications including Teams, OneDrive, SharePoint Online, Outlook, Microsoft Edge, and Safari.
  • Manage incidents, requests, changes, problems, knowledge articles, CMDB, and asset-management activities using ServiceNow.
  • Provide Tier 3 / senior-level support, investigate root causes, and resolve complex endpoint issues with minimal guidance.
  • Identify opportunities to improve existing processes and proactively develop better tools, automation, scripts, and workflows.
  • Maintain technical documentation, procedures, and knowledge articles for endpoint and EUC environments.

Requirements

  • Strong experience with Microsoft Intune and SCCM/MECM.
  • Windows 11, Autopilot, Active Directory, Entra ID, Group Policy, and Windows Update for Business.
  • Strong software packaging and application deployment experience.
  • PowerShell and Microsoft Graph automation experience.
  • Experience managing Apple enterprise devices.
  • Strong understanding of endpoint security, compliance, and vulnerability remediation.
  • Experience with ServiceNow and enterprise ITSM processes.
  • Strong troubleshooting, analytical, communication, and problem-solving skills.
  • Ability to work independently, take ownership of complex issues, and recommend process improvements.

Apply for this position

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