Software Project Manager

The Project Manager is the connector at Castle Rock. You’ll bridge our Ops, Developer, and QA teams to deliver exceptional work for clients, while also serving as our frontline business analyst and relationship lead. You’ll live the Castle Rock culture, set the tone of every meeting, and be the person clients rely on to understand their needs and translate them into action., * Serve as the primary day-to-day point of contact for multiple clients

• Set and communicate priorities for Dev and Ops teams to ensure on-time delivery
• Lead and facilitate internal and client-facing meetings, setting a positive tone and culture
• Track tasks, deadlines, requirements, and cross-team statuses
• Manage initial responses to client requests, including system functionality and feature inquiries
• Handle non-critical client issues and triage before escalating to Zendesk
• Coordinate production deployments
• Assist with QA and conduct final user testing on behalf of clients
• Scope new work and gather Level-of-Effort (LOE) estimates from development
• Collect, analyze, and share platform statistics - find insights and celebrate wins with clients
• Manage monthly client invoicing and budget tracking
• Assist with sales calls, presentations, and new feature proposals
• Travel to occasional on-site client meetings (no more than 3-4 per year)

Do you have experience in Productivity software?, We’re looking for someone energetic, curious, and eager to grow. Technical savviness and experience delivering software products are ideal skills that we are looking for in the right candidate, but what matters most is attitude, communication, and commitment., * Has superb English-language listening and communication skills

• Is committed to excellence and carries a “no task too big or too small” mentality
• Enjoys working both independently and collaboratively
• Is genuinely curious about how technical systems work
• Can translate technical details into clear, non-technical terms for clients
• Proactively identifies risks and resolves problems before they escalate
• Prioritizes effectively under competing pressures, using sound judgment
• Has a strong internal voice that says “I can do this” - but also knows when to ask for help, * 2+ years of project management experience, ideally in software or tech
• Proven track record of being highly organized, effective, and positive in at least one full-time role lasting 1+ year
• Strong proficiency with G-Suite and Microsoft Office (Word, Excel, PowerPoint)
• Experience with tools such as JIRA, Confluence, and Zendesk (preferred)
• Exposure to Google Analytics tracking and reporting (preferred)
• Must be authorized to work in the US (e-Verify required); must reside in the US
• Must be willing to undergo a background check, * A short take-home assignment to demonstrate your organizational and critical thinking skills
• A longer interview in which you present your assignment to our team
• At least 3 professional references who can speak to their experience working with you

$80,000 - $100,000 a year - Full-time, Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, This is a full-time, salaried position. No agencies or part-time applicants - thank you for your understanding.

Pay: $80,000.00 - $100,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

License/Certification:

• PMP (Preferred)

At Castle Rock, our mission is to help transportation agencies capture, share, and spread travel knowledge about what’s happening on the roadways through our websites, phone systems, mobile apps, and social media integrations. We are an established, successful company with long-standing clients and a proven product.

We’re a 22-person firm headquartered in Portland, OR, with a positive and highly collaborative remote work environment. We value curiosity, creativity, hard work, and strong, healthy relationships - with each other and our clients. About 50% of our staff are Oregon-based; the other 50% are distributed across the country. We hold an annual in-person staff summit and regular online events to stay connected as a team.

Castle Rock is a certified Woman Business Enterprise (WBE) and Woman-Owned Small Business (WOSB)., This is not a purely administrative PM role - it’s part project manager, part business analyst, part client success, and part sales. You need to know what’s available out of the box in our systems, what’s included vs. what requires a scope, and how to align a client’s vision with Castle Rock’s mission and values.