Implementation Consultant - Functional

We are seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management work required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring structured, well-coordinated, and repeatable implementations for customers operating critical infrastructure.

The Implementation Consultant serves as the functional owner of implementation workstreams, partnering closely with a dedicated Tech/Solution Consultant, Customer Success, Product, and Engineering to deliver high-quality customer deployments. This role focuses on business process alignment, project coordination, and customer-facing enablement required to bring customers live - including requirements gathering, timeline management, stakeholder coordination, and functional configuration decisions (hazard/task libraries, templates, workflows, roles and permissions).

This is a high-impact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where operational alignment, clear communication, and reliable project delivery are essential., Implementation & Project Leadership

• Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live, demonstrating accountability for delivery quality and outcomes
• Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders
• Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements
• Translate business requirements into functional configuration plans - hazard/task libraries, templates, workflows, roles and permissions
• Partner closely with the Tech/Solution Consultant to align functional decisions with technical implementation (integrations, SSO, data migration, environment setup)
• Lead regular customer checkpoints, status updates, and cross-functional alignment meetings
• Track and document implementation activities to support transparency, knowledge sharing, and repeatability

Business Process & Configuration Design

• Lead business process design workshops with customer stakeholders (Safety Managers, Ops Leads, Supervisors)
• Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design
• Validate that configured workflows reflect real-world field operations and customer requirements
• Partner with SMEs to ensure the solution supports day-to-day operational needs

Training, Adoption & Change Support

• Support training planning and delivery, partnering with the Comms/Change Lead on rollout strategy
• Identify Field Champions and support their enablement ahead of Field Pilot
• Gather and incorporate field feedback during Pilot and early go-live into configuration adjustments
• Communicate new product releases and relevant feature updates to customers, helping them understand and adopt new capabilities as they become available

Testing, Validation & Go-Live Readiness

• Coordinate UAT planning and execution from a functional/business-process perspective
• Identify and communicate functional risks, dependencies, or blockers impacting launch readiness
• Support go-live cutover planning and ensure clean handoff to Customer Success and Support

Scalable Implementation Practices

• Identify recurring functional/configuration challenges and convert them into reusable templates and standard approaches
• Collaborate with Product to shape configuration tooling and platform enhancements based on field learnings
• Create documentation or toolsets that reduces manual effort and improves implementation velocity across future deployments

• 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles
• Proven experience leading project or functional workstreams for enterprise software implementations
• Ability to translate customer business requirements into scalable, well-documented configuration plans
• Strong project management skills - timeline management, stakeholder coordination, risk/dependency tracking
• Ability to collaborate effectively with a technical counterpart (Tech/Solution Consultant), customer stakeholders, and internal cross-functional teams
• Strong written and verbal communication skills, with the ability to lead workshops and build stakeholder confidence and trust

Preferred Skills & Experience

• Experience implementing software for utility, energy, industrial, or regulated enterprise customers
• Experience deploying software to field/frontline environments (mobile applications, operational or field-based platforms) is a plus
• Familiarity with change management or training rollout for operational teams
• Background in business process design, workflow configuration, or configuration-heavy SaaS platforms
• Experience with reporting or dashboards using SQL and visualization tools, The successful candidate’s starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us., Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com