Technical Support Engineer

Insight Global is looking for a Technical Support Engineer to work onsite at their client’s facility in Spring, Texas (North Houston). This person will be working in a Tech Cafe (Service Desk) environment and will be the first point of contact with internal users for the troubleshooting any low/medium complexity PC issues, software application troubleshooting and support for the core Microsoft applications (Windows 11, Office Suite, etc.). Providing white glove service (both in person and virtually) for basic complexity service desk support activities, such as, but not limited to, data backup & migration, security administration, password resets, new user PC setup, etc. They will develop expertise and practical knowledge of applications within the business environment. Act as team member by providing information, analysis and recommendations in support of team efforts. This person will also assist with PC Lifecycle management activities (PC inventory and shipments to internal users). On occasion, they will take part in conducting functional test of conference rooms within scope.

2+ years of experience in an enterprise technical support role

Excellent customer service, written/verbal communication, and organization skills

Experience in basic break/fix support (technical diagnosis and repair) of Windows based PCs

Basic understanding of networking (how a PC connects to a network; how to troubleshoot connectivity issues)

Experience troubleshooting software applications and supporting core Microsoft applications, * Active Directory

• ServiceNow
• Applying hashes
• PC Lifecycle management
• HP branded devices

This will be an onsite role, Monday-Friday 8am-5pm PST (1 hour for lunch). Excludes major holidays.

Compensation: $25.00

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.