SeniorAdministrator - IBM DB2 for z/OS

The Senior DB2 Administrator is responsible for delivering advanced technical support and operational oversight in DB2 systems, with a focus on performance tuning and troubleshooting. This role plays a critical part in ensuring customer satisfaction through effective incident resolution, root cause analysis, and adherence to quality standards, ultimately contributing to the operational excellence of the organization., 1. Provide Advanced Troubleshooting And Technical Support For Db2 Z/Os Systems, Performing Root Cause Analysis To Resolve Complex Incidents Efficiently And Effectively.

1. Implement Performance Tuning Strategies For Db2 Databases, Optimizing System Performance And Ensuring High Availability In Line With Industry Best Practices.
2. Manage And Update The Knowledge Base, Contributing To Documentation That Enhances Team Efficiency And Supports Ongoing Training Initiatives For New Analysts.
3. Collaborate With Cross-Functional Support Teams To Address Complex Tickets, Ensuring Timely Resolution Within Agreed Slas And Maintaining A Robust Security Posture.
4. Foster Positive Customer Experiences By Achieving High First Call Resolution Rates And Minimizing Case Reopens, While Proactively Addressing Potential Security Threats.

IBM z-OS Operating System, IBM DB2, Identify Issues, Root Cause Analysis, Customer Satisfaction, Technical Support, Performance Tuning/Optimization, Quality Metrics, IBM DB2, Technical Delivery, 1. Advanced Proficiency In Db2 Systems & Dba, With A Focus On Performance Tuning In Db2 Z/Os.

1. Strong Analytical Skills For Troubleshooting Complex Technical Issues And Conducting Root Cause Analysis.
2. Familiarity With Incident Management Processes And Slas In A Support Environment.
3. Excellent Communication Skills To Effectively Interact With Stakeholders And Provide Training To Junior Team Members.

Other Requirements

1. Optional But Valuable Certifications: Ibm Certified Database Administrator Db2 Or Equivalent

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.