Product Support Engineer 4

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance, productivity, safety, andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes. The impact you’ll make

As a Chamber Cleaning / Particle Specialist at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuringcustomer satisfaction. What you’ll do

• Provides remotesupport and on-site advanced-level support to analyze, troubleshoot, and manage tool-down escalations and provide performance improvement solutions for all Lam semiconductor processing equipment in a clean room environment at customer sites.
• Communicates as a subject matter expert on high-level technical issues and escalations while providing guidance and recommending solutions.
• Drives required actions at the customer site to resolve escalations and prevent recurring and preventable problems.
• Troubleshoots technical problems by providing root cause hypotheses, analysis, and action plans with detailed problem statements, data analysis, and success criteria.
• Participates in Lam’s worldwide technical community and actively shares knowledge.
• Acts as a technical mentor for field and account engineers and may design or conduct training sessions.
• Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands-on and/or installed-base performance data collection and analysis.
• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service, and revenue.

• Minimum of 10 years of related experience with an Associate’s degree, 8 years with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with no prior experience required; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Ability to analyze equipment and process data and identify root causes
• Strong analytical and problem-solving skills
• Ability to train and mentor engineers and technicians on advanced semiconductor equipment, translating complex technical concepts into clear, structured, hands-on instruction while reinforcing safety, quality, equipment reliability and manufacturing best practices.
• Working knowledge of semiconductor fab, sub-fab, and facilities operations, including the interaction between process equipment and supporting facility systems and utilities.
• Ability to develop and standardize advanced preventative maintenance (PM) standard operating procedures (SOPs) and PM best practices that improve maintenance consistency, equipment reliability, troubleshooting effectiveness, and overall equipment performance.
• Demonstrated understanding of surface particle analysis and contamination control, with the ability to use particle data and trends to optimize PM procedures, identify potential contamination sources, improve equipment cleanliness, and support defect-reduction initiatives.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Solid analytical, problem solving, and decision-making skills.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.